Parental Consent Error Message 'Something's gone wrong, it's not you it's us'

Discus and support Parental Consent Error Message 'Something's gone wrong, it's not you it's us' in XBoX Accessibility to solve the problem; My poor son is about to have his Java Edition Minecraft Account deleted as I am unable to give consent to verify his account. This is the 3rd time we... Discussion in 'XBoX Accessibility' started by PSJODSJ, Mar 2, 2022.

  1. PSJODSJ
    PSJODSJ Guest

    Parental Consent Error Message 'Something's gone wrong, it's not you it's us'


    My poor son is about to have his Java Edition Minecraft Account deleted as I am unable to give consent to verify his account. This is the 3rd time we have set up and paid for Minecraft on Microsoft, each time something prevents us from accessing his account and the simplest option is to just start again. But this is now getting super expensive and incredibly annoying. It genuinely feels like a scam!!!

    I have only one Microsoft account so there is NO possibility that a different email account set it up.

    I have tried several different browsers and yes, I have even tried turning my computer off and on again!!

    Why am I not able to click the parental consent link? (error message 'it's not you, it's us)

    Why can I not navigate to the consent options? (it just sends me back to the Family Home page)

    What exactly am I supposed to be consenting to? Surely there is a work around? Minecraft has cost us 3 x $40 already... definitely a scam, right??? Microsoft is so unnecessarily clunky!!!

    :)
     
    PSJODSJ, Mar 2, 2022
    #1
  2. Francia J. Win User

    Parental Consent Error Message 'Something's gone wrong, it's not you it's us

    Thank you so much for that. There are some tabs available on the same website as well. I have here a screenshot.

    [​IMG]
  3. dean tima Win User

    Parental Consent Error Message 'Something's gone wrong, it's not you it's us

    Francia

    So I switched accounts to my son's account and the prompts are the same as before. He is asked to sign in after that, he is requested to get parental consent and the we end up at the error :-(
  4. Francia J. Win User

    Parental Consent Error Message 'Something's gone wrong, it's not you it's us

    No problem at all, Dean. Now that you're signed in, can you please sign in now using your son's account to test?
  5. dean tima Win User

    Parental Consent Error Message 'Something's gone wrong, it's not you it's us

    Francia

    Please see below

    1. When he switches to his account, he is required to sign in


    [​IMG]


    2. After entering his password, he is prompted as below to get parental consent


    [​IMG]


    3. If we opt to use the Xbox, I am then prompted to log in as parent and give consent


    [​IMG]


    4. I then log in and provide my credentials and then I get the error


    [​IMG]


    If at step 2 we opt to use "Another device", I then receive an email requesting consent with a link to follow. After signing-in, I then get the error from my Microsoft account
    [​IMG]


    All other options from a browser end up at the error above, Something's not working its not you, its us.

    Hope that helps
  6. dean tima Win User

    Parental Consent Error Message 'Something's gone wrong, it's not you it's us

    Hi Francia

    Thanks again for the above. Still no joy though. I have tried using MS Edge instead of Chrome and I am getting the same issue. I do not get the option to skip choosing whether I am a guardian. My son's account was already part of my Xbox family account. Not sure if it helps to mention that I only have issues with signing in when I want to provide consent. I can no longer log into my son's account to change his profile (age) and remove the requirement for consent.
Thema:

Parental Consent Error Message 'Something's gone wrong, it's not you it's us'

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