Parent Control Pin not working, help

Discus and support Parent Control Pin not working, help in XBoX Accessibility to solve the problem; My boy is trying to link with his friends on PS5 but needs parent control PIN, we have reset but it is still not working... Discussion in 'XBoX Accessibility' started by James Robinson3, Feb 11, 2024.

  1. Parent Control Pin not working, help


    My boy is trying to link with his friends on PS5 but needs parent control PIN, we have reset but it is still not working

    :)
     
    James Robinson3, Feb 11, 2024
    #1
  2. Rodrigo Oliver Win User

    Parent Control Pin not working, help

    Hi James, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

    Is your PIN code not being accepted or even if you insert it he still can't play via cross-play?

    Please, check if his account can play with friends outside the Xbox Live.

    Follow these steps:

    Press the Xbox button to open the guide > Select Settings > Select General > Select Online Safety & Family > Privacy & Online Safety > Xbox Privacy > View Details & Customize > Communication & Multiplayer > Select the You can join cross-network play > Allow.

    I hope this helps.
  3. Darhyl Mayte Amizola Win User

    I deleted all of my emails from epic and I forgot what my parental control pin is and I don't know how to send it in a email to my phone without going into the epic app help please?

    Hey there!

    Nice to meet you! I'm Darhyl, an Independent Advisor. I'm sorry you are experiencing this. I am here to help.

    According to EpicGames in order to reset your parental control pin:

    Go to https://www.epicgames.com/account/parental-cont... and log in.

    Enter your 6-digit PIN and click CONFIRM.

    At the top of the page, under MANAGE YOUR PARENTAL CONTROL PIN click Change PIN.

    Enter the new PIN that you want to use in the pop-up window and click on CHANGE PIN.

    If you don’t remember your current PIN:

    Click Forgot Your PIN?

    A confirmation window will pop up. Click on CONFIRM.

    You will receive an email with instructions to reset your PIN.

    Note: For accounts that belong to Minors the PIN reset email will be sent to the parent/guardian email address associated with the account.

    If that didn't work, the only best option is to contact the game developer EpicGames support for further assistance. You can contact them here at this link:

    https://www.epicgames.com/help/en-US/

    Thank you for your time. I hope you have a great day!
  4. XBF Ezra G Win User

    Parents control

  5. CATALYST4492 Win User

    Parental Controls PIN

    hello MozLN the Xbox pin or Microsoft pin is different to parental control pin it could be that your parents have set the pin or you may have forgotten the pin if not i would suggest you contact Microsoft support to reset your pin: https://beta.support.xbox.com/contact-us
  6. katrina taylor1 Win User

    I'm am trying to put my parental control 6 digit pin in & it keeps telling me it's incorrect. I then proceeded to changing it then I'm told again that it's still incorrect.

    I’m having the same problem for months now. Ive turned parental control off, changed pin but on fortnite it says it’s incorrect which it’s not. But pin is accepted on epic games. Doesn’t make sense. Please help
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Parent Control Pin not working, help

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