Pandemic Rewards - Level 3 & 4 Complete on Tracker, No Rewards Pending

The Pandemic Rewards tracker shows that I have completed enough achievements for Level 3 and, having already completed Levels 1 & 2, Level 4. However, I do not have any pending rewards for having completed Levels 3 and 4. Is this because I completed the
achievements in The Walking Dead Season One? I was told that y'all are having issues with properly awarding rewards for achievements earned in The Walking Dead. Please advise me on this issue.

Thanks.

:)

 

Pandemic Rewards Fend off The Horde and Emerge Alive not received credits

I'm guessing that in order for you to get credit for Level 3 (Fend off the Horde ), you need to complete Level 1, which is to spend at least $40.00 on games/videos with a pandemic-theme.

• Level 1: Quarantine Yourself (UNLOCKS LEVEL 3) - Earn 5,000 Rewards Credits for spending at least $40 before tax in the Microsoft Store on eligible pandemic-themed games like Plague Inc. Evolved, Tom Clancy's The Division, and Resident Evil 7 Biohazard;
  and pandemic-themed movies and TV shows* like Contagion, 28 Days Later, I Am Legend, Outbreak, The Walking Dead, and True Blood.

Once you've purchased $40.00 and completed Level 1, you can then get the rewards for Level 3.

 

Rewards credits, how do I claim?

Hi,

I recently completed the pandemic rewards, about two weeks ago, had credits pending (just over 17,000) before the 15th of the month. Nothing was converted and have no button on your rewards page to claim them, yet still show a balance of well over the 5000
credit threshold... How may I convert these please, as I specifically bought items during the pandemic mission to build this reward..

Thanks in advance

 

Hello Ian1418,

We see the Credits for level 3 are currently pending on your account. Please allow additional time for processing. Now that all three events are listed as pending, you should see the bonus follow once we are able to process all three levels being completed.