Pandemic Rewards - Level 3 & 4 Complete on Tracker, No Rewards Pending

Ian1418 · Apr 23, 2018

The Pandemic Rewards tracker shows that I have completed enough achievements for Level 3 and, having already completed Levels 1 & 2, Level 4. However, I do not have any pending rewards for having completed Levels 3 and 4. Is this because I completed the
achievements in The Walking Dead Season One? I was told that y'all are having issues with properly awarding rewards for achievements earned in The Walking Dead. Please advise me on this issue.

Thanks.

:)

LordHighway · Apr 23, 2018

Pandemic Rewards Fend off The Horde and Emerge Alive not received credits

I'm guessing that in order for you to get credit for Level 3 (Fend off the Horde ), you need to complete Level 1, which is to spend at least $40.00 on games/videos with a pandemic-theme.

Level 1: Quarantine Yourself (UNLOCKS LEVEL 3) - Earn 5,000 Rewards Credits for spending at least $40 before tax in the Microsoft Store on eligible pandemic-themed games like Plague Inc. Evolved, Tom Clancy's The Division, and Resident Evil 7 Biohazard;
and pandemic-themed movies and TV shows* like Contagion, 28 Days Later, I Am Legend, Outbreak, The Walking Dead, and True Blood.

Once you've purchased $40.00 and completed Level 1, you can then get the rewards for Level 3.

Erythnul2020 · Apr 23, 2018

Rewards credits, how do I claim?

Hi,

I recently completed the pandemic rewards, about two weeks ago, had credits pending (just over 17,000) before the 15th of the month. Nothing was converted and have no button on your rewards page to claim them, yet still show a balance of well over the 5000
credit threshold... How may I convert these please, as I specifically bought items during the pandemic mission to build this reward..

Thanks in advance

XBLRewards8 · Apr 23, 2018

Hello Ian1418,

We see the Credits for level 3 are currently pending on your account. Please allow additional time for processing. Now that all three events are listed as pending, you should see the bonus follow once we are able to process all three levels being completed.

XBLRewards8

Hello Ian1418,

We see the Credits for level 3 are currently pending on your account. Please allow additional time for processing. Now that all three events are listed as pending, you should see the bonus follow once we are able to process all three levels being completed.

LordHighway

I'm guessing that in order for you to get credit for Level 3 (Fend off the Horde ), you need to complete Level 1, which is to spend at least $40.00 on games/videos with a pandemic-theme.

Level 1: Quarantine Yourself (UNLOCKS LEVEL 3) - Earn 5,000 Rewards Credits for spending at least $40 before tax in the Microsoft Store on eligible pandemic-themed games like Plague Inc. Evolved, Tom Clancy's The Division, and Resident Evil 7 Biohazard;
and pandemic-themed movies and TV shows* like Contagion, 28 Days Later, I Am Legend, Outbreak, The Walking Dead, and True Blood.

Once you've purchased $40.00 and completed Level 1, you can then get the rewards for Level 3.

XBLRewards8

Hello BlackCyclops,

From the FAQ:

Level 2: Find a Bunker (UNLOCKED BY LEVEL 1) — Earn 4,000 Rewards Credits for completing five achievements in the game(s) you purchased as part of Level 1.

Since this is the current monthly offer, only titles purchased for this offer this month are eligible. We see that your Credits from the last monthly offer (Pandemic Rewards) were deposited on the 25th. They were placed as pending by the 9th last month.

XBLRewards8

Hello goonies freak,

Apologies for the inconvenience. You should see the achievements complete shortly, and the bonus should then follow afterward.

XBLRewards8

Hello skulker00,

Apologies for the inconvenience. There was a server maintenance that delayed our processing. We have now recovered from that downtime, and we see your activity has now been processed. You should see the Pandemic offers being awarded over the next few days.

Pandemic Rewards - Level 3 & 4 Complete on Tracker, No Rewards Pending