Pandemic Rewards - Level 2 Progress Not Tracking

Loch Doun · Apr 18, 2018

I purchased the following qualifying items to meet the $2 requirement but the tracker is only showing 80% complete:

4/3/2018 - Zombie Battle Gear - White - $1.00

4/3/2018 - Zombie Armor - Black - $1.00

Please correct this, thank you.

:)

XBLRewards8 · Apr 18, 2018

Pandemic Rewards - Level 1 and 2 Progress Not Tracking

Hello Ian1418,

We only see a purchase of State of Decay. Note that as stated in the FAQ, it takes us up to 96 hours to receive and process new activity:

When will I receive my Rewards Credits?

After you have completed an action on the list, your Rewards Credits and MyVIP Gems will appear as pending within 96 hours.

So if you only recently made your purchase, we have not even received that data yet.

Ian1418 · Apr 18, 2018

Pandemic Rewards - Level 1 and 2 Progress Not Tracking

I have purchased the following items since 1 April 2018 and they are not tracking towards this challenge.

Level 1

The Walking Dead Complete First Season Game - $24.99

The Walking Dead: Michonne A Telltale Miniseries - $14.99

The Walking Dead: A New Frontier - Episode 1 - $4.99

The Walking Dead: A New Frontier - Season Pass (Episodes 2-5) - $10.00

State of Decay: Year-One Survival Edition - $7.50

Level 2

Armored Zombie Butcher Avatar Outfit - $2.99

I needed to purchase $40 for level 1 and $2 for level 2. My above purchases should have unlocked both levels, but I haven't seen any progress track nor has either level unlocked. Please help resolve this issue.

XBLRewards8 · Apr 19, 2018

Hello Loch Doun,

Apologies for the inconvenience. We have determined why this occurred and are adjusting your account. You should see the change shortly.

XBLRewards8

Hello Loch Doun,

Apologies for the inconvenience. We have determined why this occurred and are adjusting your account. You should see the change shortly.

XBLRewards8

Hello Ian1418,

From the FAQ:

When will I receive my Rewards Credits?

After you have completed an action on the list, your Rewards Credits and MyVIP Gems will appear as pending within 96 hours.

Those Credits are now pending in your account. You do not need to wait until level 1 is unlocked to start on playing those games for progress on level 3. However, please note that we are currently experiencing an issue tracking achievements for The Walking
Dead. If you experience that offer not unlocking for achievements in that title, please let us know with a new post and we will investigate.

XBLRewards8

Hello Ian1418,

We only see a purchase of State of Decay. Note that as stated in the FAQ, it takes us up to 96 hours to receive and process new activity:

When will I receive my Rewards Credits?

After you have completed an action on the list, your Rewards Credits and MyVIP Gems will appear as pending within 96 hours.

So if you only recently made your purchase, we have not even received that data yet.

K1cks

It looks like I just had to post here as my status has finally updated.

XBLRewards8

Hello K1cks,

Apologies for the inconvenience. We have adjusted your account for completion of the offer.

Pandemic Rewards - Level 2 Progress Not Tracking