PalWorld Age Restriction issue

Hi there! My name is Darhyl and I’d be more than happy to help you with your query.

I'm sorry you are experiencing this with the parental restrictions.

Kindly try to re-add him and ensure that your son's account is under "Family member" and your account is the "Organizer/Parent" account on your Microsoft family.

Once it's done, sign in to your account on account.microsoft.com > go to Family > Click on your son's Microsoft account name > go to Settings/Manage at the top right corner of the page.

> Set the Age rating as "Any Age" > Disable Web Safety.

Then check if your son will be able to play PalWorld on his account.

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl

Hey Deadlocked127! It's hard to say if it's a glitch yet, let's check out a few things first! Can you tell us a bit more about what your experiencing? What Avatar items you're having trouble downloading? That includes those redeeming issues you mention.
Make sure to include any and all error codes or messages and any steps you've already tried! The more information the better we can help.



You may also want to visit commerce.microsoft.com to check the age listed on your account and ensure that birth date is correct! While you're there make sure to check for any messages or notifications.

hi can i ask if you are old enough . if you check ur family restrictions and if its not that then try checking ur age on your email address this could help ur issues out

I am not sure if that's the issue because I don't have this account listed under anything else. AND my birthday is in 1994. So... yea... Is it a glitch?

I think and believe their issue if you read was age restriction