Paid for xbox live membership via credit card and havent received the membership

Discus and support Paid for xbox live membership via credit card and havent received the membership in XBoX on Consoles to solve the problem; Today I paid for a xbox live gold membership via credit card, and the money was charged to the credit card but I havent received the membership yet.... Discussion in 'XBoX on Consoles' started by Tyrrellhenderson, Mar 8, 2019.

  1. Paid for xbox live membership via credit card and havent received the membership


    Today I paid for a xbox live gold membership via credit card, and the money was charged to the credit card but I havent received the membership yet. The order status says pending but the credit card has already been charged.

    How long does it take for the membership to be activated after payment has been made?

    And is there any email address that one can contact microsoft about? as their website is extremely unhelpful.

    :)
     
    Tyrrellhenderson, Mar 8, 2019
    #1
  2. Ezzn Win User

    Paid for xbox live membership via credit card and havent received the membership

    As @denis97g mentioned, I would talk to support on the the billing side. Maybe the CC info was wrong/typo, never know..
  3. aMexicanErb Win User

    Paid for xbox live membership via credit card and havent received the membership

    It could take up to 24 hours, trying restarting your console and if that doesn't work go online to your Microsoft account and click on subscription & Services. You should be able to see all information about your Xbox Live membership there and contact
    Customer Support from there.
  4. XBF Felixx P Win User

    Paid for xbox live membership via credit card and havent received the membership

    Hello
    Tyrrellhenderson
    ,

    Thanks for reaching out to Xbox forums support.

    Sometimes after paying for your subscription, you'll need to
    Power Cycle your Xbox console to
    activate your subscription.

    Also, below I'll include user-friendly easy steps to set up a call back from Xbox customer support.

    Asprovided above the best way to reach Live Support would be here:
    https://support.xbox.com/contact-us#0



    Step 1 ----Select Xbox One

    Step 2 ----Select
    See other options

    Step 3 ----Select topic (Ex. System Update)

    Step 4 ----Select "Show contact options"

    Step 5 ----Select request a call from support



    I hope this helps a bit more.

    Let us know!

    Felix

    Xbox forums support
  5. denis97g Win User

    Paid for xbox live membership via credit card and havent received the membership

    it can even take more than 24 hours. the only way to contact MS is at support.xbox.com
  6. onyxishere Win User

    Xbox giftcard

    Sorry but you can only purchase an Xbox Live Gold membership with a credit card, paypal or a pre paid membership card purchased from your local retailer.
Thema:

Paid for xbox live membership via credit card and havent received the membership

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