Paid for Disney Speedstorm, but no game!

Hello!

We haven't heard from you in 72 hours, so we assume that your issue has already been resolved. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Microsoft Community.





Thank you for understanding.

Hello Ron Ervin,

Welcome to Microsoft Community.

I'm sorry to hear that you are having trouble downloading a game on your Xbox. There are a few possible reasons why this might happen, such as a slow internet connection, insufficient storage space, or a corrupted game file.

Before moving on with the troubleshooting, I'd like to ask few questions.

• Which edition of the game did you purchase?
  
• Which platform are you trying to install the game on?
  

To troubleshoot this issue, please follow these steps:



1. Check your internet speed and make sure it meets the minimum requirements for downloading games on Xbox.

Troubleshoot game or app installation problems on your Xbox console | Xbox Support

2. Check your available storage space on your Xbox and make sure you have enough room for the game you want to download. You can do this by going to Settings > System > Storage.

Manage storage on your Xbox console | Xbox Support

3. Delete and add profile

Add or remove an Xbox profile | Xbox Support

We're looking forward to hearing from you. If there are any inquiries about our description or if there are any misconceptions, do reply to the post.

Hi, for the game crashing issue when playing Disney Speedstorm, please join the official discord https://discord.gg/vXtDFFdb to report the issue.
Thank you.

Hi there. My name is Ron, I'm an independent advisor. I will be more than happy to help you.

Please try the following steps one at a time to resolve the issue:



Solution 1: Do a power cycle to clear the cache of the console



1. Turn off the Xbox console by pressing the Xbox button on the front of the console for about 10 seconds until it shuts down completely.

2. Unplug the console's power cable. Wait 10 seconds.

Important Be sure to wait 10 seconds. This step resets the power supply.

3. Plug the console power cable back in.

4, Press the Xbox button on your console to turn on the Xbox console.

Solution 2: Try setting up manual DNS settings then install the game.

1. Please go to Settings > Network > Advanced Settings > DNS settings >> manual

2. Primary DNS: 208.67.222.222

3. Secondary DNS: 208.67.220.220

Solution 3: Please try setting up a mobile hotspot connection using your phone, then connect the console to the hotspot connection. Try installing the game after that and see if it works.



Solution 4: Do a factory reset



1. Press the Xbox button to open the guide.

2. Select System > Settings > System > Console info.

3. Select Reset console.

4. Reset and keep my games & apps.

Hmm let's clear the MAC address

Press the Xbox button.
Open Settings.
Go to Network and select Network settings.
Select Advanced settings.
Select Alternate MAC Address.
Select Clear.
Select Restart.