Paid for 2 rentals but movie is not showing to view,but payment went thru my bank card

Discus and support Paid for 2 rentals but movie is not showing to view,but payment went thru my bank card in XBoX on Consoles to solve the problem; Rented and paid for 2 movies but cant watch them on Xbox. Both payments went thru my bank account 1f496d16-d702-4d8b-a408-fbe770f5e0ac Discussion in 'XBoX on Consoles' started by barbararobles1, Apr 6, 2020.

  1. barbararobles1
    barbararobles1 Guest

    Paid for 2 rentals but movie is not showing to view,but payment went thru my bank card


    Rented and paid for 2 movies but cant watch them on Xbox. Both payments went thru my bank account

    :)
     
    barbararobles1, Apr 6, 2020
    #1
  2. HabibzTV Win User

    Paid for 2 rentals but movie is not showing to view,but payment went thru my bank card

    Hello Barbara,

    We're unable to assist with billing issues here

    Please contact Microsoft/Xbox here:

    https://beta.support.xbox.com/contact-us

    If the rental is still within the time period you can watch it.

    1. "Press the Guide button on your controller, and then select Xbox Home.
    2. Select tv & movies, and then select Movies & TV.
    3. Select movies.
    4. Select one of the options to browse the available titles. ...
    5. Browse the titles, and then select a movie to watch.
    6. If you want to watch the movie, select Rent or Buy."

    Best regards!
  3. MatthiasSmit Win User

    No order confirmation on an Xbox designlab controller

    I paid by card, but not a credit card.

    It went through iDeal, a dutch site where you can pay with almost any bank in the Netherlands.

    It did not show any error the payment went exactly as it should.
  4. gds1972 Win User

    Paid movie rental not showing as paid?

    Hi

    Can you please check if both films are showing in your
    purchase history     and also if payment has been taken by Microsoft for them. If the films are showing in your purchase history or have been charged and you are not able to play the films then I would encourage you to contact the Xbox Support team by
    using this link and when prompted either request a phone call from Xbox Support or Chat with Xbox Support.
  5. sandy the hippy Win User

    Payment took, but no games.

    I have had the exact same issue before, and it wasn't really an issue. The money showed as a PENDING withdrawal, but was rectified automatically by the bank, since my purchase never went thru. Check back with bank in (usually) 3 working days and the payment
    will probably be cancelled. That's what happened with me.
  6. Dobix_x Win User

    how was my gamepass an EA acces paid ?

    Thank you for your response.

    The fact is that 2-3 weeks was written that unpaid subscriptions must be paid, but a few days ago the completed payment showed.

    But i dont pay from new card. I'll see in my bank account but I didn't use a new card.

    thx
Thema:

Paid for 2 rentals but movie is not showing to view,but payment went thru my bank card

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