Pago atrasado de Game Pass Ultimate[Late payment of Game Pass Ultimate]

Usuario de xbox · Aug 3, 2020

Tengo un pago pendiente atrasado de game pass ultimate, quiero pagar con tarjetas de regalo, pero ¿Cómo la pago con estas tarjetas si no aparecen como forma de pago?

[Translation - I have a late payment pending game pass ultimate, I want to pay with gift cards, but how do I pay with these cards if they do not appear as a form of payment?]

:)

XBF Ezra G

Hello Usuario de xbox,

Thank you for your post. I understand you are experiencing an issue with your Xbox Game Pass Ultimate subscription. In order to pay a past due subscription a gift card can not be used to cover the charge, the payment must be made with a debit/credit card
or by using PayPal. For more help, please visit this page:
Update billing information.

I hope this information helps.

XBF Eladio M

Hey John

Thank you for taking the time to post this on the Xbox Forums. We understand that you are inquiring about extra charges on your account for a service you paid for.

I would first verify by checking your
Order history to see what that additional charge was for.

If you are able to determine this was something that you did not approve, you can

request for a refund to start the procedure of getting your funds back into your account.

I hope this helps.

luissolid

Hola! Bienvenido a los foros!

Uba duda tienes la membresía de Xbox Game Pass Ultimate activa?

Lo que pasa que cuando tienes que game Pass ultimate en tu cuenta, los meses de Xbox Live Gold o Xbox Games Pass se convierten en Xbox Game Pass Ultimate.

Por eso, tu cuenta cambio los 12 mesea de Xbox Live Gold a solo 4 meses de Xbox Game Pass Ultimate. (Cuesta mas cara, que la membresía de Gold)

Saludos!

[Translation-Hello! Welcome to the forums!

Are you sure you have an active Xbox Game Pass Ultimate membership?

What happens that when you have to play ultimate Pass on your account, the months of Xbox Live Gold or Xbox Games Pass become Xbox Game Pass Ultimate.

That's why your account changed the 12 months of Xbox Live Gold to just 4 months of Xbox Game Pass Ultimate. (It costs more expensive, than Gold's membership)

Best regards!]

Alertnaruto

Oo si compro el game pass Ultimate tendre un mes de game pass y gold Verdad

[Mod Translated - Or if I buy the game pass Ultimate I will have a month of game pass and gold Truth]

RodrigoVAB

¡Hola Ghost!

Lo ideal sería que verifiques el estado de tu suscripción en:

https://account.microsoft.com/

El primer destacado, arriba a la izquierda, indica las "Suscripciones", allí debes verificar qué tipo de suscripción de Xbox tienes activa exactamente.

¿Por qué? Porque si primero cargaste una clave de Gold de 3 meses y se activó correctamente, y luego una clave de Game Pass para PC, no necesariamente esa clave de Game Pass para PC upgradea tu servicio.

Fuente: https://beta.support.xbox.com/help/...age-subscriptions/xbox-game-pass-ultimate-faq

El upgrade es a Game Pass Ultimate, que convertiría esos 3 meses de Gold, a Game Pass Ultimate pagando solo 1 mes, que posiblemente tengas la opción de pagar el precio promocional. Por lo que obtendrías en total 4 meses de Game Pass Ultimate.

Si solo deseas usar la opción para PC, igual para tener los 4 meses tienes que upgradear a Ultimate, pero puedes desactivar la renovación automática y antes de que termine el periodo, cambias tu suscripción de Game Pass Ultimate a Game Pass para PC.

Espero haber sido de ayuda.

¡Saludos!

Pago atrasado de Game Pass Ultimate[Late payment of Game Pass Ultimate]