Pages seem frozen in time

sandhelencosta · Nov 21, 2017

Hello.

I am taking part in the Free Ride mission of November, as I participated in the previous month (October). But since the beginning of November there is no progress in my missions.

Nothing I played in November appears on the My Rewards page.

The page looks frozen showing the last game used in October.

I can not find adequate support to answer my questions.

The information seems easy to understand, but the achievements are not to be desired.

I contacted Xbox Support and they were unable to resolve my issue or my Xbox Rewards account that did not update.

Please, I hope someone can help me.

Thank you and I'll be waiting for you.

Sandra Costa.

:)

SparkleZonFire · Nov 21, 2017

Game seems frozen

Also I just got on the game myself. After you select 10 minutes it doesn't automatically go to the next menu. You have to move the screen to the right and choose your routines and then player info. Not sure maybe you didn't see that. The game doesn't make
it very clear.

SparkleZonFire · Nov 21, 2017

Game seems frozen

Did you try force closing the game? (To do that you go to the home screen with dance central selected and hit the start button->Quit) You could also try power cycling your xbox (Holding the power button until the console shuts off and unplugging the power
cord for 30 seconds) if that doesn't work you may have to uninstall and reinstall the game.

DominumStige · Nov 21, 2017

Hi!

Unfortunately, this is a problem that can only be solved by official support, as it is datas that are out of date on your profile (which we can not modify or control). You must
contact the support for explanations.

DominumStige

Hi!

Unfortunately, this is a problem that can only be solved by official support, as it is datas that are out of date on your profile (which we can not modify or control). You must
contact the support for explanations.

SparkleZonFire

Also I just got on the game myself. After you select 10 minutes it doesn't automatically go to the next menu. You have to move the screen to the right and choose your routines and then player info. Not sure maybe you didn't see that. The game doesn't make
it very clear.

SparkleZonFire

Did you try force closing the game? (To do that you go to the home screen with dance central selected and hit the start button->Quit) You could also try power cycling your xbox (Holding the power button until the console shuts off and unplugging the power
cord for 30 seconds) if that doesn't work you may have to uninstall and reinstall the game.

GrowlingYapper

When removing the power cord from back of console always unplug from power source.

If the hard reset doesn't work use a usb cable to connect controller then go to settings/Kinect&devices make sure your controller is assigned and also check if it requires an update, Do this with any other controllers.

{Parity}

Try doing a hard reset on your console. Hold the power button on the front of the console for 10 seconds or until power shuts down completely. Unplug the power cord from the back of the console for 5 minutes. Plug the power cord back into the console
and restart. Test for results and Good Luck!

Pages seem frozen in time