PAGAMENTO EFFETTUATO E NON HO IL GOLD [Translate by Mod] PAYMENT MADE AND I DON'T HAVE THE GOLD

Hello
Aizennnn!

Thanks for reaching out to Xbox forums support.

I'm sorry to hear about your Xbox Live Gold subscription billing issue.

I would first suggest checking your Xbox purchase history by clicking on the link below:

Check your Xbox purchase history

Let us know if you see the charge there.

Also, you can check on your Xbox console whether or not your subscription is active by going to Settings - Account - Subscriptions.

Let us know what it says.

Next, I would suggest contacting Xbox Customer Support so that they can look into your billing account / subscriptions and explain to you

what the situation is and if it needs to be resolved.

As provided above the best way to reach Live Support would be here:
https://support.xbox.com/contact-us#0

Step 1 ----Select Xbox One

Step 2 ----Select See other options

Step 3 ----Select topic (Ex. System Update)

Step 4 ----Select "Show contact options"

Step 5 ----Select request a call from support

I hope this helps a bit more. Let us know!

Felix

Xbox forums support

grazie, provvederò lunedì. il servizio clienti funziona solo fino alle 18 del venerdì. non c'è un modo per regalare l'acquisto effettuato? nella cronologia degli ordini non mi consente alcuna modifica

[Mod Translation - thanks, i will provide monday.
customer service only works until 6pm on Friday.
is there no way to give away the purchase made?
in the order history does not allow me any changes]

Purtroppo non è possibile trasferire contenuti digitali da un account ad un altro, né unire due account. Nel caso specifico, potresti fare due cose. Se ti è possibile a secondo delle tue configurazioni, puoi settare la tua xbox come
home dell'account che ha attivato il gold, in questo modo l'altro account ne può usufruire tranquillamente. Altrimenti puoi provare a chiedere il rimborso dell'acquisto effettuato causa errore e riacquistare il gold per attivarlo sull'account corretto. Ti
lascio alcuni link di riferimento per le varie operazione, anche il contatto del support in caso servisse.

https://beta.support.xbox.com/help/hardware-network/console/my-home-xbox

https://beta.support.xbox.com/help/...scriptions/digital-goods-subscriptions-refund

https://beta.support.xbox.com/contact-us

[Translation-Unfortunately, it is not possible to transfer digital content from one account to another, or merge two accounts. In this case, you could do two things. If you can depending on your configurations, you can set your
xbox as the home of the account that activated gold, so the other account can take advantage of it safely. Otherwise you can try to claim a refund of the purchase you made due to error and buy back the gold to activate it on the correct account. I leave you
some reference links for the various operations, even the contact of the support in case it is needed.]

Ok! Non so come ma sono riuscito a far andare il teredo! Ho seguito la tua guida dopo averne seguite altre tutte insieme e ora sembra andare! Sinceramente non saprei indicare come, ho fatto troppi cambiamenti. Comunque in alcune guide si parla solo dello
stato “online” del teredo ma non dello stato “dormiente”. Per chi riesce a ottenere il dormiente va bene uguale, appena si entra in gioco va online in automatico.

Translation:

Ok! I don't know how but I managed to make the teredo go!
I followed your guide after following others all together and now it seems to go!
Honestly, I couldn't say how, I made too many changes.
However in some guides we speak only of the "online" status of the teredo but not of the "sleeping" state.
For those who manage to get the sleeper is the same good, as soon as you enter the game goes online automatically.

grazie mille sei gentilissima,

ho fatto una prova prima e dovrebbe accettarla. quando ho fatto l'accesso all'app ha subito messo il nr. di carta in automatico, andando su acquista mi dice fondo insufficiente (ovviamente so di non aver ancora messo i soldi in quanto prova). domani in ogni
caso telefonerò alla microsoft per sicurezza.

--------------------------------------------

[Translation -

Thanks a lot you're very kind,

I've done a test before and should accept it. When I made access to the app he immediately put the Nr. of paper in automatic, going on buy tells me insufficient background (of course I know I have not yet put the money as proof). I'il call Microsoft for
security tomorrow.]