packet lost (100% ) in Xbox network

Hello

I apologize for the delay in replying

Unfortunately, I live in Iran

Hello

Thank you very much for your reply

I did a lot of work but the problem still exists

I changed Windows

I used DNS

I checked the Windows registry

I did troubleshooting via cmd

And...

But as I found out, some Microsoft services are inaccessible in my country and my internet provider can't do anything to fix these problems.

Of course, maybe the problem is from the Internet provider and blames Microsoft

Hi, and thanks for reaching out. My name is Miguel O., Sorry to hear you're experiencing this issue!

Please proceed to reset the router

To restart your router, unplug it for a moment, then plug it back in. Your network connection will be reset as a result, and any short-term problems that may be the root of the 100% packet loss Xbox will also be resolved.

If you have any trouble following any steps or the issue persists let me know!

Give back to the Community. Help the next person who has this issue by indicating if this reply solved your problem. Click Yes or No below.

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Simon, when you're referring to xbox high ping is referring to the network test that Xbox does in network settings, or are you experiencing something similar when trying to play some game?

If your Xbox says you have 100% packets lost in network testing that's a bad sign, it's because something on your physical network isn't correct, 100% packet loss means there's some bottleneck or damage to the network where packets get lost, it means the signal is interrupted.

I know it can be a little difficult, but try to perform two tests, the first is to do the routing of the 4g network from your mobile phone to xbox and check how the connection behaves.

The second would be to test your console on another network if possible.

Hello JODOVALO! I'm Kris and I'd be happy to help you with your question.

Baldurs Gate 3 save issue is a known issue which is being worked on.

As for the 100% packet loss, have you tried connecting to another network such as a mobile hotspot to see if that works. If it works fine, it would suggest its a setup with your home ISP. Could be not all the ports are open.

Port 88 (UDP)
Port 3074 (UDP and TCP)
Port 53 (UDP and TCP)
Port 80 (TCP)
Port 500 (UDP)
Port 3544 (UDP)
Port 4500 (UDP)

https://support.xbox.com/help/hardware-network/connect-network/network-ports-used-xbox-live