Owned games not showing on new Xbox

Hi Logan, my name is Rodrigo.

I am sorry to hear that.

Please, check again your transaction history and make sure it was completed (if the game appears on the transactions).

Please, follow these steps:

Sign in to account.microsoft.com.

Select Payment & billing > Order history.

Order history

Let me know if it works!

Hello, I went to the store on my new Xbox and it says that I own the dlcs but I don't own the game whereas on my old Xbox it shows that I own the game and dlcs, any reason this is happening? (I do have the new Xbox set as the home Xbox)

Next E3 Microsoft better show me new exclusive games otherwise there is no reason for me to own an xbox anymore let alone buy a new version.

new problem with game, I posted another link, its now showing that 33.8GB game as not owned on microsoft store and showing under its bundle title as owned of a 107GB size but under my xbox one x console its showing it still as 33.8GB, what's going on with this pre order game, below is my new post on this topic.

https://answers.microsoft.com/en-us...y-origin/7a633dfa-cc9d-4366-a283-dff6cffecc19

Hello,

Thank you for contacting the Xbox Support forums. I understand that your purchased games are no longer showing as owned.

Before I try to assist, can you please confirm if these games were accessed through Game Pass or purchased while utilizing a discount with a Game Pass subscription?

Can you confirm if you are logged into the same account that had already purchased the game?

Which game titles are you trying to launch? Were they digital purchases from the Microsoft Store on console?

This information will help me understand the error that is being received.

Thank you!

-Tali