Own a Backwards compatable disk but my xbox one does not want to download the backwards...

Hi,

As some additional information. to the answer already specified.

The backward compatible game while it is the same game the download is basically different version of the game, being the backward compatible version of the game. This is also the reason why inserting a backward compatible game via disc will result in the
backward compatible version being downloaded (disk is still required to start the game)

So in order for you to download that backward compatible version you will have to login to the Xbox Live Account that is used on the 360, which allows you to download backward compatible games that you own.

Hi, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regards to your concern.

To fix this, please perform a power cycle on your console by following the steps below:

POWERCYCLE CONSOLE​​​

​​​

1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off. ​​​

2. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller. ​​​

If that didn't work resetting the console keeping games and apps will be the next option. Don't worry because as long as you're connected to Xbox Live your saved progress, games, will not be deleted. It will remove all of your accounts but you can add all of them later on.

Press the Xbox button to open the guide.

Select Profile & system > Settings > System > Console info.

Select Reset console.

Reset and keep my games & apps.

Hi, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regards to your concern.

To fix this, please perform a power cycle on your console by following the steps below:

POWERCYCLE CONSOLE​​​
​​​
1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off. ​​​
2. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller. ​​​

If that didn't work resetting the console keeping games and apps will be the next option. Don't worry because as long as you're connected to Xbox Live your saved progress, games, will not be deleted. It will remove all of your accounts but you can add all of them later on.

Press the Xbox button to open the guide.
Select Profile & system > Settings > System > Console info.
Select Reset console.
Reset and keep my games & apps.

Hi thanks for the help I have given both of these options a go but my Xbox one still doesn't recognise the disk, is there any other option through Microsoft support to help recognise the disk?

Hello if you own Xbox 360 games and are backwards compatible, they will appear automatically in Ready to Install. If you do not have them digitally and you have them on the disk and the games are backwards compatible, you can play these games over the
disk.

totally different operating systems. The Xbox One needs an emulator to play the games and therefore you have to download them onto the Xbox One via backwards compatability in the ready to install section. If you have a disk of a game that is backwards
compatible, you can insert that into the One and it will initiate the download of the correct files. you would still need to insert the disk every time you play, for the licence,