Overcharged 3x on one purchase

Discus and support Overcharged 3x on one purchase in XBoX on Windows to solve the problem; I made a purchase of R119.15 (Graveyard Drift Quest - Fortnite) dated 25 October 2022 via Xbox, in the Fortnite store. After selecting purchase an... Discussion in 'XBoX on Windows' started by Jacques Meyer2, Oct 29, 2022.

  1. Jacques Meyer2
    Jacques Meyer2 Guest

    Overcharged 3x on one purchase


    I made a purchase of R119.15 (Graveyard Drift Quest - Fortnite) dated 25 October 2022 via Xbox, in the Fortnite store.

    After selecting purchase an error came up saying the transaction could not be completed.

    I tried one more time and the transaction was completed and the skin was available.

    I then got a transaction message in my phone, from my bank, alerting me of 4x R115.19 transactions.

    I then submitted the info, including the transaction history from my bank, to Epic Games. Epic games unknowledged the 4x R115.19 deduction on my transaction history but confirmed they only received 1x R115.19.

    They suggested I query the whereabouts of the 3x R115.19 with xbox support.

    Please assist. I were 3x R115.19 overcharged.

    Bank statement available in request.

    Regards.

    Jacques Meyer.

    :)
     
    Jacques Meyer2, Oct 29, 2022
    #1
  2. JACQUES JAKES MEYER Win User

    Overcharged 3x on one purchase

    Hi Jospeh,

    I can confirm that in the billing section, I can only see one completed transaction as per the 2nd screenshot. However, in the 1st screenshot you can view the transaction history as per my bank statement. I see one reversal came through last night, since my 1st post.

    I am thus still 2x R115.19 overdrawn on my account.

    I also noticed a difference in the descriptions. Microsoft SA and Microsoft ISO. I suspect the Microsoft ISO is the 2nd attempt which went through and the Microsoft SA the problem here.


    [​IMG]



    [​IMG]
  3. JosefLBohorquez Win User

    Overcharged 3x on one purchase

    Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
    I'm an Independent Advisor and a Microsoft Xbox user like you.

    Hope you're doing great today despite this Jacques

    Please double check first if you're able to see all the transactions in your Microsoft account order history with status completed or only one

    https://account.microsoft.com/billing/orders

    Let me know, feel free to share screenshots. But please conceal personal information like full email address, order number, billing address, etc
  4. Crink Dingler Win User

    Is Left for Dead 2 on sale or not?

    What if you purchased the game and you were overcharged? Can I be reimbursed for that overcharge so that I am only charged the listed sale price?
  5. The Lord Hippo Win User

    Left 4 Dead 2

    i actually purchased it while it said it was on sale, not realizing that on the confirm purchase it said $29.99. Is there anyway to be refunded that overcharge?
  6. BongKaos Win User

    PLEASE READ SALE PRICES NOT RIGHT!

    It was a ONE DAY SALE ONLY. Any purchases made after the sale date would be full price but, Take Miss Kleo's advice if you were overcharged on the day of the sale. Good Luck!!!
Thema:

Overcharged 3x on one purchase

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