overcharge from Microsoft and now an issue to get my money back.

I was told to email. I have blocked my card as soon as I saw these payments.



Referring to MICROSOFT ORDER: 2083873212 for R600 and order 1048976946 for R600

On 4 May 2020 I tried to load money into my sons Xbox account via Microsoft from my desktop. (Main account which is mine is Stepping Duck)

I tried to load money, but kept getting an error saying that it could not be loaded. (Microsoft should have all the chats on record) I contacted support and told them the issue, as the Fortnite pack my son wanted was expiring so I tried to purchase the
pack before it expired. But from Microsoft I could only load R600 at a time. (those were the orders I placed)

I then went ahead and tried to load it via the Xbox account itself and I kept getting the same error and that money could not be loaded. There I could choose to load the exact amount needed which was R1199,99) . Now that money has been deducted off my
account THREE times and three other charges. Not sure how, as there were error messages all the times. I tried to contact a Microsoft agent which was extremely difficult, eventually when I go through I got NOWHERE and was asked the same questions over
and over. I was told to submit a refund request, but also could not do that as it would not let me.

I kept telling the agent I only have two orders, as mentioned above, but Microsoft took an extra R4,036.82 from my account which I don’t have orders for and was not authorised.

The amounts that went off was:

ANAUTORISED:

R119,00 TWO TIMES

R1199,99 x THREE TIMES

R198,95 x 1

AUTHORISED:

R600 x 2 (which I am aware off and this was used for the Fornite pack)

But in total R4,036.82 went off my account which was not authorised. I don’t understand, if you had technical problems how could this still go off my account. So you overcharged my by R4,036.86.

I cannot request a refund as it does not let me as there was no order for those amounts. Here is the orders I placed.

:)