Outsourcing of customer service

Discus and support Outsourcing of customer service in XBoX on Consoles to solve the problem; So I was on the phone with customer support for over an hour about my elite controller (mics attached to it stopped working) and the person's I talked... Discussion in 'XBoX on Consoles' started by unscarred76, Jan 5, 2016.

  1. unscarred76
    unscarred76 Guest

    Outsourcing of customer service


    So I was on the phone with customer support for over an hour about my elite controller (mics attached to it stopped working) and the person's I talked to obviously had no clue that their is a elite console that comes with the the elite controller. They kept
    telling me I have to take the controller back to where I purchased it to exchange it. I tried telling them that it was under warranty thru Microsoft since it came with the console. They didn't understand the concept. I even asked the person I was talying to
    if they even knew what the elite console was.....they couldn't answer me smh. And they kept calling me sir Robert, last time I checked I haven't been knighted lol. At least if your going to outsource customer service make sure they know the product (most of
    them at least). So I'm going to call back in the morning hopefully to get this resolved.

    :)
     
    unscarred76, Jan 5, 2016
    #1
  2. Anyone else sick and tired of the ****‽

    Outsourcing
     
    BlacklightHalo, Jan 5, 2016
    #2
  3. Why do they charge?

    Why do you think Xbox charges us a monthly fee? I really don't understand their reasoning. I think that it is pretty unfair, for the horrible outsourced customer agents they have.
     
    MarcusAlverse, Jan 5, 2016
    #3
  4. {Parity}
    {Parity} Guest

    Outsourcing of customer service

    It can be very frustrating. Good Luck!
     
    {Parity}, Jan 6, 2016
    #4
  5. {Parity} Win User

    Outsourcing of customer service

    It can be very frustrating. Good Luck!
  6. dc4teggy Win User

    Problem trying to download the beta

    ^And that is your friend talking to some outsourced habeeb customer service rep who doesn't have a clue.
  7. LaZeRpOnG Win User

    Xbox LIVE profiles can't be downloaded right now. 8015190A

    Next time you speak to Jesus, ask him if he can smite Bill Gates and his outsourced customer service group in India.
  8. Kory Chang Win User

    Worst Customer Service From MS I Have Ever Had!

    I expect absolutely stellar customer service from MS and have received that kind of service. But, my recent experience is probably worse than OP's... extremely frustrating dealing with MS customer service. I think I'd rather deal with some outsource CS
    company in India.
  9. InCaudaVenenum Win User

    Do you believe Xbox\Microsoft care about their customers?

    I would argue that MSFT does indeed care about their customers and I think you’ve been ill informed about the Terms and Conditions regarding Xbox Live and utilization of its services. Xbox Enforcement is independent of Xbox Support but it is not an outsourced
    entity...
Thema:

Outsourcing of customer service

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