@outlook.com Because you're accessing sensitive info, you need to verify your password.

imsmartkid · Oct 22, 2023

i want to login other account but when i click <-- icon is just go back to login page ( i not have access to that acc anymore )
- i try delete and reinstall it not work
- i try delete all minecaft folder but still not work

can someone pls help

:)

Stephanie Dequito

Hi there! I'm more than happy to help you out!

I'm sorry you are experiencing this on your Minecraft account.

Please try to recover your Microsoft outlook email via the account recovery webform:

https://account.live.com/acsr

Kind regards,
Stephanie

Tomm_A

Hello Yazid Afifi,

Greetings!

Thank you for posting in Microsoft Community.

It seems that you are having issue with your Microsoft account where you did not recognize the email address added in your security information of your account. Let us help you get to the bottom of this.

When you normally sign in your Microsoft account, you will just need to enter your email account and the password. Getting the error above would mean that you are accessing sensitive information of your account like accessing your security information. This is to ensure that the owner of the account is the one trying to access the account.

If the error above appears when signing in your account, it appears that you are trying to sign in on different device or different location that is why you are verified to make sure that the owner is accessing the account. Based on my analysis, it is possible that your account is hacked and the security information was changed. If we may ask, did you get an alert from Microsoft informing about the recent changes of our security information? If there is an update with your security info, Microsoft will send notifications to the phone number or email address that’s being removed, as a precaution in case an attacker is attempting to remove your information. It’s important to keep an eye on any communications from Microsoft during this period to ensure the security of your account.

For now, try signing in your Microsoft account through this link: https://account.microsoft.com If you are getting "verify your identity" message, click on more verification code. If you have phone number added, you can use the phone to receive the code. If you don't recognize the security information, then you can select "I don't have any of these" and you will be routed to account recovery process. You can check this article: How to recover a hacked or compromised Microsoft account - Microsoft Support Before attempting to recover your account, make sure you use an alternate email that you have access to recover your account to receive feedback from Microsoft's automated system about the status of your account recovery. I would like to inform you at the beginning that Microsoft account recovery is managed by a completely automated server, and we do not have manual access to it. Microsoft takes the security and privacy of our customers very seriously. We are committed to protecting your personal information, and the meticulous account recovery process is intended to protect you from any possible malicious activity.

We hope this information will help you recover your account.

Sincerely,

NerdHolly

try following these steps and see if it works for you!

Go to account.microsoft.com and sign in with your Microsoft account.
Select Your info.
On the Your info page, select Edit date of birth. Because you're accessing sensitive information, you may be asked to verify your identity.
Make your changes and select Save.

Angelo L.

Hi!

Go to account.microsoft.com and sign in with your Microsoft account.

Select Your info.
On the Your info page, select Edit date of birth.
Because you're accessing sensitive information, you may be asked to verify your identity.
Make your changes and select Save.

SmartLace1968

Hi there! This is Virginia O.

I understand that you want to change the password of your account.

I apologize for the inconvenienced this has caused you. I will do my best to help you.

To reset the password of your account please go to https://account.microsoft.com and then sign in with the username and current password for the account you want to update.

From there select Security and because you're accessing sensitive info, you'll need to enter the password for this account again.

Select Change my password.

On the Change your password page, kindly enter your current password and then enter your new password.

For additional security, select the optional checkbox which prompts you to update your password every 72 days.

And then Save.

Thank you for your cooperation.

@outlook.com Because you're accessing sensitive info, you need to verify your password.