Ou pourrais-je formuler une plainte ? (Or could I make a complaint?)

jeffrey19poulin · Dec 8, 2018

Bonjour,

Suite a un probleme que j’ai eu avec microsoft lors d’un achat par telephone, j’aimerais formuler une plainte contre la personne qui ma repondu au telephone pour plusieurs raisons. Les clients qui achetent chez microsoft ne devrait pas etre ignorer nis lancer
d’un coter et de l’autre pour ne pas a avoir a gerer la situation.

merci de m’indiquer ou je vais pouvoir faire ainsi.

merci

[Translation]

Hello

Following a problem I had with Microsoft during a purchase by telephone, I would like to make a complaint against the person who replied to me on the telephone for several reasons. Customers who buy from Microsoft should not be ignoring NIS lancerd'un odds
and on the other for not having to manage the situation.

Thank you for telling me or I will be able to do so.

Thank you

:)

FabryZio3

Hey there

for any problem with one purchase, you can check your purchase history on your account e start from there any ticket for support regarding your order

XBF Amber M

Hi Jeffrey,

Thanks for taking the time to reply. When it comes to making a complaint about the service you received, you will want to do as suggested by XBF Erick and attempt to reply to any emails you may have received from the agent in question to request that they
call you back and then ask to speak to a supervisor. Barring that, you would need to
Contact Us for further assistance. I apologize that your experience with the phone support did not go well; however, here on the forums, we would be unable to assist with this
particular issue regarding any complaints of that nature.

If you do have a technical issue with your devices or games though, then we urge you to create a post about it, providing as much detail as you can and we would be more than glad to assist you with any needs or assistance you may require.

I hope that this helps a bit more.

jeffrey19poulin

I just want you to know that I tried hard to speak with a supervisor but the woman kept telling me she didnt have any supervisor and few minutes later, she told me you wont be able to talk to him. Because he his too busy for customers right now.

XBF Erick C

Hey there Jeffrey,

I do apologize for any inconvenience this may have caused. Did you receive any communications from the agent in regards to this order? If you did I would advise you respond and request a callback so that you are able to speak to somebody in regards to the
support.

If you are unable to reply to the email or have not received a communication, go ahead and Contact Us for further assistance.

Unfortunately we will not be able to assist over the forums with this issue.

I hope this helps.

GateauTonalite4

j'ai un gros probleme ! j'ai lancé un chacun pour soit en ligne , je suis tombé sur une partie modifié ! maintenant ma console et mon compte son banni ! quesque je peux faire pour pouvoir rejoué en ligne ? parce que la je trouve sa abusé de m'etre fait banni
du xbox live alors que cela na pas été fais expre ! je souhaite etre debanni rapidement ou je porterais plainte envers microsoft !

Ou pourrais-je formuler une plainte ? (Or could I make a complaint?)