OTT Enforcement

Hi, I want to make this post as attempting to make tweets to/email any source of Xbox is going completely responded. I have now faced two communication suspensions within the last 3 months over 2 single messages I have sent off my account. While I admit
they were explicit in tone, no harm was meant by either message and I do understand the logic behind the enforcement. However, two things have aggravated me both times:

1: I play Xbox fairly competitively with friends, we use Microphone chat all the time as it makes games better/more tactical. Why I face action which severely handicaps my ability to play with my friends in a competitive environment over unconnected private
messages I do not understand. If I were to be prohibited from sending messages, especially to unfriended players, I could understand the enforcement. I would also understand if I was offensive via microphone communication. However, this action demonises me
and makes me feel directly attacked in how I play online. This leads onto:

2: Both circumstances have arisen due to another player harassing/trolling me, which is against TOS, but face no clear action. They have done this in an effort to get a rise out of players, as I believe they are using the system to systematically ban players
(especially useful in a competitive environment) as they know how the system automatically flags certain language. They will then wait for such language, report it, and get some kind of enjoyment out of doing so. One person of these two has directly gloated
me for knowing I would face suspencion

I understand completely what I did was wrong, I won't deny that, but why is this system directly choosing to handicap me and my enjoyment so regularly yet when others clearly violate TOS too they face no punishment? Is there also any chance I could speak
to a REAL human Xbox rep who understands context in these circumstances? It also makes me angry when I have overwhelmingly positive player feedback yet face these suspensions.

Edit: Oh and also, I couldn't use my connected Xbox account I normally use to post this thread as it seems that has been banned too. Weird that you wouldn't want me trying to post about the issue respectfully on a medium completely separate from my system?

Thanks, Turbo

:)