Original XBOX One Won’t Play My XBOX 360 Games

Hi MichaelOcheskey,

We just got a response from our internal team.

And these are the information they have provided: Note Most backward compatible Original Xbox games can be played on Xbox 360, Xbox One, and Xbox Series X|S. However, some backward compatible Original Xbox games are only available on Xbox One and Xbox Series X|S consoles and won’t play on Xbox 360.

Also you need to keep in mind. If you’re not able to play a game on the following list, try updating your console software.

Referenced link: Play original Xbox games on an Xbox 360 console | Xbox Support

Hope this helps,



Sincerely

Khou Sun

Microsoft Community Moderator

An Xbox 360 game will always be an Xbox 360 game whether it is played on the Xbox 360 or an Xbox One through backward compatibility, same with original Xbox games. They were developed to play on one console. It's only through the magic of back compat they
play on the One. They are still Xbox 360 and original Xbox games to me.

Hello kathryn carter1,



We haven't heard from you, so we assume that your issue has already been addressed. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question (microsoft.com)





Thank you for your understanding.



Respectfully,

Hello,

Thanks for getting back to me. We own the Spiderman 2 original xbox game physically on disc, so there is no way for us to actually download it on to our 360.

We also tried to play another Xbox original game that is on the backwards compatible list too and that didn’t play either.

We are unsure if there is some kind of update or patch needed to play these games? But the console doesn’t prompt us to any updates or anything.

The most confusing issue is that my son played it for a brief period of time the night before just fine and then it’s just been showing the error screen ever since.

Looking forward to a reply,

Thank you.

Hello kathryn carter1,

Thank you for getting back with the thread.

It is possible that the game was corrupted or caused by hidden factors. We can try the following troubleshooting steps below:

1. Clear the system cache:

• Press the Guide button  on your controller, go to Settings, and select System Settings.
  
• Select Storage.
  
• Highlight but don’t select a storage device, and then press the Y button on your controller for Device Options. Note It doesn't matter which storage device you choose. This clears the cache for all storage devices.
  
• On the Device Options screen, select Clear System Cache.
  
• When prompted to confirm storage device maintenance, select Yes.
  

When you’ve successfully cleared the system cache, you’ll return to the Storage Devices screen. You can then press the Guide button  on the controller and return to Xbox Home.

2. Remove and Re-add the Xbox profile.

1. Go to Settings and select System.
   
2. Select Storage. If you don’t connect any external storage devices to your console, select Hard Drive. If you do use external storage, select All Devices.
   
3. Select Profiles.
   
4. Select the Xbox profile that you want to delete and select Delete.
   
5. Select one of the following:
   
   • Delete Profile Only. This deletes the profile but leaves saved games and achievements.
     

Add profile on Xbox 360.

1. Press the Guide button on your controller.
   
2. Select Download Profile. Note: If you don’t see this option, it means that you’re signed in under another profile. Press the X button on your controller to sign out, confirm, and then select Download Profile.
   

We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,