Original Xbox One stuck on "Applying Update" during the Offline System Update

LunarVape · Jun 11, 2020

Hello!

So, I've been having a loooot of trouble with my Xbox One for the past few weeks. It would take an eternity for the green loading screen to show up, then 2 more eternities for the freakin dashboard to show up. (Turns out I had energy saving mode on. whoop-de-do).
However, I would eventually get to play. But about 2-4 hours into playing a game it would freeze. I factory reset it TWICE and alas, it still freezes. I went to the Xbox Support page and read all that jazz and started the Offline System Update. Well, I get
to the "Applying Update" section and it freezes. 'Cause of course it does. It says at the bottom "Step 3 of 3: Applying update (66%)" and the total update percentage is 86%. I patiently waited 4. Freaking. Hours. And it was STILL FROZEN. So I soft reset it
and tried again. STILL FREAKING FROZEN. Microsoft, I love you, and I have always been an Xbox bucko, but everywhere I have read, it's the same responses that do not work. So many people are having this issue, but it doesn't seem like it's going anywhere. I
can't afford a new Xbox One nor can I afford to get mine serviced. If there's anything I can do, please help me.

Warmest regards,

Lunar

:)

Cryptic Loner

Hello Luna. Sorry to hear the inconvenience you face, and many others with the first generation of Xbox One.

Might I suggest calling Xbox technical support and asking for a thurrow step by step review of the situation your console currently is facing. They might be able to on-stop diagnose and hopefully simultaneously troubleshoot the reason your console gets stuck
during updates, and why booting up takes ages.

Here's the link where you can request a call. Or you can web chat with xbox 24 hours a day,

https://support.xbox.com/contact-us

M3tal Daz3

You should apply the offline update during boot up to solve this issue: http://support.xbox.com/en-US/xbox-one/console/system-updates-solution

M3tal Daz3

To sort this out you should apply the offline update through usb during the boot up sequence:

support.xbox.com/.../system-updates-solution

Azure Arzosah

You should apply the offline update during boot up to solve this issue:
http://support.xbox.com/en-US/xbox-one/console/system-updates-solution

I already followed those instructions and never saw anything but a blank screen.

Windmills64

You can apply the offline update to solve this issue:
http://support.xbox.com/en-US/xbox-one/console/system-updates-solution

Did not work, went up by 1 percent then stopped. Tried it a few more times, it gets stuck at 86 percent now.

Original Xbox One stuck on "Applying Update" during the Offline System Update