Original Xbox One Random Shut Off

Sean Patrick 88 · Apr 19, 2020

For the past 2 months my Xbox can not be played for more than two hours without randomly shutting down completely. I have not got any warnings or notifications something is wrong but when I check my power bank is burning up and smells like burning rubber.
Does anyone know if the power bank is causing the random shut downs and how to fix it?

:)

SGTxJEFFSKYLION

hello Sean Patrick 88

your power brick is overheating and should be replaced. if it is not replaced it could catch fire. I would not turn on your console until you replace your power brick.

gds1972

Hi

Firstly can you please connect the console directly to a wall outlet as connecting the console to a power brick or surge protector can cause performance issues with the console. After this can you please try following the steps guided by

this support page and hopefully this will resolve your issue.

TrustyK

Hey man, only trying to help. We are only able to do so much. If you have attempted all of the above, then it might just need to be repaired. You will have to contact support directly.

gimme cheetos

try to fix the problem by setting your xbox up where there is no chance of anything turning it off or on and make sure that you are not accidentally turning it off

TrustyK

Hello TrashBoxXbox, I recommend looking through and trying these troubleshooting steps here: https://support.xbox.com/en-US/xbox-one/console/console-turns-off-unexpectedly

If that doesn't fix your issue, your Xbox may be faulty and I would contact Xbox Support directly here: https://support.xbox.com/en-US/contact-us

Thanks!

Original Xbox One Random Shut Off