Original Xbox One Black Screen - Can't Perform Factory Reset

Hi there, last resort kind of measure here, but if you can't get past the black screen, resetting to factory defaults with the offline diagnostic tool can fix it:

support.xbox.com/.../reset-console-to-factory-defaults

Hello Alfiesmith3,

Thanks for posting on the Xbox forums. We understand that your Xbox is taking too long to get to the home screen after you turn it on. We have a support article that provides troubleshooting for an

Xbox One that is stuck on a black screen during startup. If you do perform a factory reset, we recommend performing a soft factory reset. This type of factory reset will keep all games and applications installed, but it will remove all the profiles from
the console. Be sure to let us know the results Alfiesmith3!

Hello diana,

Thanks for posting on the Xbox forums. We understand that your Xbox One is stuck on a black screen when you try playing games or watching movies. We recommend

performing a soft factory reset. This type of factory reset will keep all games and applications installed, but it will remove all the profiles from the console. Be sure to let us know the results diana!

So, it seems that the August 2021 Xbox update results in a black screen for original Xbox One owners.

I am unfortunately part of this group.

We can all try the factory reset process, but when exactly does Microsoft need to step up and solve this?

Hi there are quite a few things you can try.

Firstly if your Xbox One boots and shows only a black screen then let it sit at the black screen for around an hour and it may then boot up correctly.

Try powering the Xbox off by pressing and holding the power button for 10 seconds, disconnect the power supply from both the mains power outlet and the rear of the Xbox and let things sit for an hour before reconnecting everything and try again, if you get
the black screen leave it there for an hour or so.

Factory restore the Xbox using a USB flash drive, this will erase all your data on the Xbox hard drive though.

support.xbox.com/.../reset-console-to-factory-defaults

Note If you can't perform the following procedure to restore the factory default settings because you have no picture on your screen or you can't access the Settings menu, you can also perform this action by using a file loaded to a USB flash drive. For
access to the file and the instructions, see How to use the Offline System Update Diagnostic Tool on Xbox One.

Follow the instructions on the link above exactly and you might have some luck.

If your Xbox is using the preview update then attempting to use the OSUDT files to update the Xbox is a complete and utter waste of time as those files only contain the public release of the system software and as such will not work and can often cause more
harm than good.

Good luck