Original Gamertag

When is the last time that you logged in to the Bitzz account? Unused accounts can get closed after a certain amount of inactivity.

if you changed tag then your old tag becomes available for others to use, if it is only showing numbers then someone else has that now and you will have to stick with numbers at the end or pick a new name.

Hey there!

I'm sorry to hear about the issue. If your console crashed, you will need your Microsoft account that was assigned to the Gamertag. With that, you should be able to

add the account to your console quickly and easily.

If you're having issues accessing or remembering the account information, you'll want to reach out to your local phone/chat support team and see if they can help you out.

Good luck!

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Xbox Forums Staff

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and if you're a member of the Xbox Insider Program, check out the
Xbox Insider Program Forums for help with Insider Program troubleshooting.

Correct, so try to keep your gamertag "dreams" on a down low, maybe someday you will get it.

And you know... If someone were to know and would then proceed to mention it in a public forum such as this then someone else would quickly run out and grab it.