Orders on MS Rewards being cancelled/not being able to redeem

Discus and support Orders on MS Rewards being cancelled/not being able to redeem in XBoX on Windows to solve the problem; I’ve tried to redeem a month of Xbox Live Gold for almost a week now but every single order has been stuck at “In Progress” for a few hours now before... Discussion in 'XBoX on Windows' started by Javi X115071, Aug 18, 2022.

  1. Javi X115071
    Javi X115071 Guest

    Orders on MS Rewards being cancelled/not being able to redeem


    I’ve tried to redeem a month of Xbox Live Gold for almost a week now but every single order has been stuck at “In Progress” for a few hours now before saying “Declined.” I’ve tried to contact MS support to get it resolved but I haven’t received a response ever since I sent the original report 6 days ago. If anyone has some information on what I should I do that would be very appreciated.

    :)
     
    Javi X115071, Aug 18, 2022
    #1
  2. Kathy A. Win User

    Orders on MS Rewards being cancelled/not being able to redeem

    Hello Javi X115071,

    Welcome to Xbox Community Forum. Thank you for sharing your concern with us today and we hope that all is well.

    Thank you for bringing this up to our attention. Our team is aware of the issue and update of this concern will be viewed in here: Microsoft Rewards App [Resolved] - Microsoft Community

    We highly recommend you to send this concern through this link too so they will be aware of this issue - New support request.

    If you have further concerns kindly create a new thread using this link - Create a new question or start a discussion.

    Sincerely,



    Xbox Forum Moderator

    Microsoft Community
  3. The_Last_DJ Win User

    How do I stop auto redeem from happening on my reward points

    Hello THeHuntsman93! I'm Kris and I'd be happy to help you with your question.

    Go to the MS Rewards app on your console, move across to the auto redeem section at the top. You will see the item which is being auto redeemed, click Manage, then cancel auto redeem. That will stop it happening.
  4. Skeeter Quill Win User

    Pre-order Redeem codes not working

    It's possible that the codes aren't redeemable until Siege is released due to you being able to cancel your pre order before release for a full refund. That's the only reason I can think of, other than it being a regional thing.
  5. DrearyHarbor66 Win User

    Gamestop reopens preorders!

    Yup cause of the kinect being bundled people have now cancelled their pre orders. Good Job MS!
  6. Smwutches Win User

    I pre ordered MW2 back when the beta dropped and was able to install it but it’s telling me I didn’t buy it ????

    Check your order at http://account.microsoft.com to see if it shows the order as being complete or if it shows as being cancelled/declined. If you pre-ordered using a credit card/Paypal, you're not charged until within 10 days of the game being released. If they are not able to charge you at that time, the order is cancelled and you'll have to purchase the game.
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Orders on MS Rewards being cancelled/not being able to redeem

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