Ordered a product, got charged for it, never received it, and NOBODY wants o refund me

Discus and support Ordered a product, got charged for it, never received it, and NOBODY wants o refund me in XBoX on Windows to solve the problem; 12/01/2020 = I ordered a "Xbox Rechargeable Battery + USB-C® Cable" from the Microsoft Store, to Azores (Portugal). 12/23/2020, 6:05 P.M. = Label... Discussion in 'XBoX on Windows' started by Mar_ujo21, Feb 6, 2021.

  1. Mar_ujo21
    Mar_ujo21 Guest

    Ordered a product, got charged for it, never received it, and NOBODY wants o refund me


    12/01/2020 = I ordered a "Xbox Rechargeable Battery + USB-C® Cable" from the Microsoft Store, to Azores (Portugal).

    12/23/2020, 6:05 P.M. = Label Created (Netherlands).

    12/23/2020 9:12 P.M. = Shipped (Eindhoven, Netherlands).

    Days passed by... I'm like "Where's my package?" And that's when I checked my "Order Details" and found out the following note: "Delivery failed - processing refund: refund will be issued within 4-7 business days." OBS: No notifications, warnings or explanations. Just that note in there (img 1).

    12/24/2020 1:33 P.M. = Return to Sender (Lisbon, Portugal). Once again, no notifications, warnings or explanations. Just a note in the UPS website - oh the irony (img 2).

    01/04/2021 = Those 22,99€, that were unavailable, simply vanished from my bank account. And now "The shipping label expired on 1/22/2021" ???

    I spent this whole week losing work hours to listen to [mod removed] from every phone number I called or you guys redirected me to. I commented everywhere, posted my doubts anywhere, spoke to the store, spoke to the Xbxox department.... EVERYONE.... And tried EVERYTHING. And still, NOBODY wants to refund me.

    What is the BIG deal with making a refund?

    I really hope to solve this situation as soon as possible and in a good way, 'cause I have no time for this and I deserve my money back. I won't give up.

    Really dissapointed with your services, but still waiting for this to be the last time I'm talking about this situation.

    Best regards,

    Mariana.

    [mod removed- personal information]

    :)
     
    Mar_ujo21, Feb 6, 2021
    #1
  2. Smwutches Win User

    Ordered a product, got charged for it, never received it, and NOBODY wants o refund me

    As this is a community forum, we are all fellow gamers here so refunds are not given via the forums. You'll have to continue trying to work with support.
  3. Nursemorph Win User

    2 payments went off from one game and no second refund

    okay so, let me explain i was charged twice for 1 game, then when i requested the refund i only got refunded once when i submitted the request i stated i wanted the refund for both charges and thus me not getting the game
    This is where it is confusing as you stated in your original post:

    "when this happened it charged me again but i got the game"

    So you are saying that you never received the game?
  4. EDGE x KRUSHER Win User

    Where is MY XBOX ONE!!!!!!!!!!!

    Nice I love how I get a 1 star because I got charged for a product I never received. Really mature.
  5. Lucas Lauer Win User

    Will my Minecraft Java account be deleted after I refund it?

    You should have received the email from Minecraft.

    If you got charged and did not receive the order confirmation email, Minecraft Support will not refund you since you have no order number or transaction ID with you. You will need to contact your bank or credit card company to dispute the charge.
  6. Honk3yNinja666 Win User

    I pre-ordered call of duty MW2. the Microsoft store says i have to pay again.

    I pre-ordered got charged 99.99 then a day later went to play the campaign got charged a 2nd 99.99.

    Will Microsoft refund me the cash
Thema:

Ordered a product, got charged for it, never received it, and NOBODY wants o refund me

Loading...

  1. Ordered a product, got charged for it, never received it, and NOBODY wants o refund me - Similar Threads - Ordered product got

  2. Crimson desert pre order Xbox not working (Xbox store and app)

    in XboX Insiders
    Crimson desert pre order Xbox not working (Xbox store and app): I thought It might've just been me, but is anyone else experiencing the oops message when trying to pre order? Same on the app as well it won't let me. I can't imagine it's delayed but maybe a...

  3. Xbox Pre-order Payment Failed but Game is Pre-Downloading – What Should I Do?

    in XboX Insiders
    Xbox Pre-order Payment Failed but Game is Pre-Downloading – What Should I Do?: I pre-ordered Black Myth: Wukong for Xbox a while ago, and the game is currently pre-downloading on my console. However, when I checked my order status, it says "Pre-order: Payment failed" and...

  4. can i get some help with a issue that occurred in 2018 with ordering a design lab Xbox...

    in XBoX on Consoles
    can i get some help with a issue that occurred in 2018 with ordering a design lab Xbox...: I'm looking at my billing and a charge I've been trying to get help with for years still isn't solved, i ordered a controller from design labs on October 8, 2018 for exactly 76.20 for it to not...

  5. Why is youtube suddenly requiring microphone access in order for me to sign in on my series x?

    in XBoX Games and Apps
    Why is youtube suddenly requiring microphone access in order for me to sign in on my series x?: I've had my series x for a few years now. The youtube voice search has never worked properly. So why in the seven levels of hell should I be required to give any access to an app that doesn't...

  6. Pre-order issue

    in XBoX Games and Apps
    Pre-order issue: I pre-ordered CarX Street on my Xbox series s, then the day of the games launch, my pre-order disappeared. Now it’s saying it was declined in my order history. But the money was taken out of my...

  7. Are customers who pre-order a product effectively denied their right to a refund if they...

    in XBoX Games and Apps
    Are customers who pre-order a product effectively denied their right to a refund if they...: This Question is not already adequately answered. It does not break the Code of Conduct. It is not a duplicate (only one version has ever existed at any given time). Are customers who pre-order...

  8. product niet in bestel geschiedenis[Translation-product not in order history]

    in XBoX Sales and Promo
    product niet in bestel geschiedenis[Translation-product not in order history]: Ik heb zojuist een product via ideal gekocht. Ik krijg dat product alleen niet in mijn bestel geschiedenis. Hoe moet ik dit oplossen? [Translation-I just bought a product through ideal. I just...

  9. I bought a product, it is in Order History, but not in my downloads list.

    in XBoX Sales and Promo
    I bought a product, it is in Order History, but not in my downloads list.: I bought three times a product for Deus Ex, and it does not show in my download list, so I can't take profit of them. But the purchases are in my Order History. I would like to know how I can...

  10. Lost Access to Destiny Pre-Order after attempted refund for a different Product

    in XBoX Sales and Promo
    Lost Access to Destiny Pre-Order after attempted refund for a different Product: I lost access to my pre order bonus "Iron Gjallarhorn and Iron Gjallarwing Sparrow Pre-order Bonus" after a Microsoft support representative I contacted canceled Destiny Rise of Iron instead of...