Order never arrived

Hey Daniel,

I think it's the righht way to request a call back from MS. Make sure to have the delivery number at hand.

MS has paid for the delivery insurance so they have to deal it with DPD.

Hello Johanna K, my name is Oskayra, and I will be happy to help you.

Beforehand, it is important that you keep in mind that this is a public community forum, so we are players like you, we are not employees of Microsoft or Xbox, so we do not have access to any user account or check anything from the forum. All users help each other with common problems.

I am very sorry for the problem you are going through. For this type of case I suggest you request a REFUND for this, there is a form, which is as follows:

https://support.xbox.com/forms/request-a-refund

There you will have to fill out the form with some information that will be requested and you should know that in case the refund request is rejected, you will have to respond to the email they sent you explaining the reason for your refund so that the team in charge can review the request again.

You should also know that game refunds must be made before 14 days have passed since the game was purchased and the game has not been played for a long time, that is, considerable hours of play have not been accumulated. Otherwise, if these prerequisites are not met, the game cannot be refunded.

Subscriptions can be refunded within 30 days of purchase.

Thank you for your patience, I hope everything can be resolved. I will be attentive to your response. Blessings.

Sincerely,
Oskayra.

Hi Daniel. My name is Kyle and I'm an independent advisor.

Usually, the carrier needs to launch and complete an investigation of the delivery before the seller can help. Has DPD investigated this?

This is the Xbox Communities Forum, we are not Microsoft employees and unfortunately, we cannot assist further with these types of queries.

To speak to Xbox Support, please contact the Virtual Agent and ask to talk to a human agent: https://support.xbox.com/contact-us

Thanks,
Kyle

i purchased a surface go 2 with keyboard to give to my father for fathers day as he is more familiar with windows products than apple. The item showed as delivered but there was no item anywhere to be found. I called them maybe 5 minutes after i got the
notification that it was delivered i checked outside there was nothing. 4 days later the keyboard cover came but i wouldn't have known as the delivery driver had not rung the door bell but still i found it outside. But still no surface go....Now where do i
go for help? I was going to ask them to send a surface and request signature upon delivery but they are of no help to me. I paid $720 for an item i never received. Going to be posting this up on my social media. Honestly rather buy an apple product as they
are there for you if anything were to go wrong. Although i spent $10,000+ on apple products i had never once had a bad day with them. I spent less than $3000 on microsoft and had this occur already with nobody there to help.

I'm keeping on calling them and they are of no use