Order from design lab no shipment information

Discus and support Order from design lab no shipment information in XBoX on Consoles to solve the problem; We have a order from design lab and had no information fron design lab as of yet and this controller is for christmas and if we don't get.any shipment... Discussion in 'XBoX on Consoles' started by Katie Davies1, Dec 6, 2023.

  1. Order from design lab no shipment information


    We have a order from design lab and had no information fron design lab as of yet and this controller is for christmas and if we don't get.any shipment information we need to cancel. It all together and have a refund as we have to get something else for christmas for our child so could we please have so.e information about our order please order number [mod removed]

    :)
     
    Katie Davies1, Dec 6, 2023
    #1
  2. Smwutches Win User

    Order from design lab no shipment information

    This is a community based forum so we don't have order information here. Keep in mind it does take 3 to 4 weeks to receive Design Lab orders due to how long it takes to create them. If it's been longer than that, you'll want to contact support. aka.ms/contactxboxsupport
  3. Katie Davies1 Win User

    Order from design lab no shipment information

    I have tryed that but to no joy witch is why I posted here as I am getting really frustrated I do understand it takes time to make but it has been 3 weeks now and still no communication with me about this order apart from .y order confirmation email on the 14th November and we need ti's for christmas as it a Christmas box but don't seam to be able to contact any o e from xbox about this so feel like I lost a lot of mo ey I can not afford to lose so don't know what to do now any help would be appreciated
  4. XBF Amber M Win User

    Shipping of Design Lab Controller

    Hi HiddenTiger21,

    Thanks for reaching out to us in the forums with this question. When it comes to the shipping of a Design Lab controller, it may take a bit longer than a standard controller shipment. This is due to the customized nature of each controller to the specifications
    made by the individual who ordered it. Once the order has been made and it is ready to ship, you'll receive an email containing tracking information. Here are a couple of great support articles that can help you out:

    Xbox Design Lab and Xbox Design Lab controller help

    Xbox Design Lab controller FAQ

    I hope that this helps out!
  5. Smwutches Win User

    Xbox Custom Controller Debacle

    Just to add, with design lab controllers you are charged immediately since this is a custom product and then it takes 2-3 weeks for shipment (which is noted when you check out). So aside from the support agent, your order was actually processed and done
    correctly.
  6. Lucas Lauer Win User

    I ordered a controller from the xbox design lab. he didn't come

    Hello, Daniel. Thanks for reaching out! My name is Lucas. I'm an Independent Advisor and a Microsoft user just like you. I'll be happy to assist you today.

    The order for the customized controller from Xbox Design Lab will not show on your Microsoft account order history page (https://account.microsoft.com/billing/orders). It will show on the Design Lab order history page (https://xboxdesignlab.xbox.com/en-us/sales/orde...).

    Design Lab controllers might take more than a month to be shipped. This is due to the customized nature of each controller to the specifications made by the individual who ordered it. Once the order has been made and it is ready to ship, you'll receive an email containing tracking information. For more information, please refer to:
    https://support.xbox.com/en-US/help/xbox-design...

    If you have not received any email with your tracking information and the order inside the Design Lab website is showing as "in processing", rest assured that the controller has not been shipped so far.

    Feel free to ask back any questions.
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Order from design lab no shipment information

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