Order declined without refund

Discus and support Order declined without refund in XBoX Games and Apps to solve the problem; I purchased destiny 2 beyond light deluxe edition and was playing it no problem when I got it, but a while after I couldn't play anymore and the order... Discussion in 'XBoX Games and Apps' started by Anthony Daponte, May 20, 2023.

  1. Order declined without refund


    I purchased destiny 2 beyond light deluxe edition and was playing it no problem when I got it, but a while after I couldn't play anymore and the order history said it got declined but I never got refunded and I know I had enough to pay for it

    :)
     
    Anthony Daponte, May 20, 2023
    #1
  2. Tomm_A Win User

    Order declined without refund

    Hello Anthony Daponte,

    Thank you for sharing your concern here in Xbox Community Forum and we hope that all is well.

    It appears that you are having issue with the game you have purchased because of an error message that the order got declined. Let us check on this together and sort this out.

    We would like to set your proper expectation that here in community forum, we do not have the tools to check account purchase history. What we can do is to provide enough information related to your concern or guide you to the dedicated support team where you can get the best resolution to your concern.

    As per description, you were able to play the game just fine after you have purchased and suddenly unable to play due to an error.

    It is possible that during the first time of purchase, there is already an error and what you have played was a demo game or free play game because it rarely happened that after the successful purchased, it will be declined later. If it shows it was declined in order history, then probably no amount was taken from your card and does not need necessary refund. Anyway, this is best address to our live support channel where they have the tools to check what is really happening and what is causing the issue. Let us help you how to contact the dedicated support team. See the steps below:

    • Please use this link: Contact us | Xbox Support
    • Scroll down and look at the lower left side if you can see the page matches the country/region you are currently located.
    • If not, please select the country/region it is showing and select the correct one among the lists.
    • Make sure to use to check the available contact times of the support.
    • Select the "Contact Us" button
    • Select the drop-down menu options that will match your concern.
    • The next window will provide you with support articles based on your request and we recommend reviewing the relevant articles before selecting the "See contact options" button.
    • On the final window, you will be presented with multiple options. We suggest selecting either the "Chat online" or the "Request a call" options to speak with someone. Be sure to provide as much detail as possible.
    • If you cannot get connected to the support, please use the Virtual Agent and enter this exact phrase, "Talk to an agent".

      > Should you be encountering issues contacting support, you may try InPrivate Window of your browser, other browser, different device/s or connect to different network.



    We are positive that you’ll get more relevant information and best resolution to your concern.



    Sincerely,



    Microsoft Community Moderator
  3. Smwutches Win User

    Modern warfare 2 problem

    If the order was declined, then you wouldn't have been charged so there is nothing to refund.
  4. Smwutches Win User

    Purchasing a game before it comes out

    If the order was declined then they weren't able to charge you. So there wouldn't be any money to refund.
  5. Smwutches Win User

    Sniper Elite V2 Remastered (refund declined)

    You would need to try replying to the email you received declining the refund in order to contact the refund specialists or try resubmitting your request.
  6. Smwutches Win User

    Refund not eligible under the Microsoft Terms of Sale?

    If you haven't done so already, you would want to respond to the email you received declining the refund in order to get in touch with the refunds specialists. Phone/chat support no longer handle refunds direclty.
Thema:

Order declined without refund

Loading...
  1. Order declined without refund - Similar Threads - Order declined without

  2. Problems creating repair order

    in XBoX on Windows
    Problems creating repair order: I’m unable to see any option except accessories when selecting an issue for a repair order. I just had the xbox serviced and it worked perfectly fine the last time. What am I missing?...
  3. How do I get in touch with the XBOX people? What happened to my ORDER?

    in XBoX on Windows
    How do I get in touch with the XBOX people? What happened to my ORDER?: I had a bluetooth problem with my xbox design lab controller and was unable to fix it after several attempts at different methods. So I applied for exchange and sent my XBOX controller via email...
  4. where is service number for Microsoft device repair order located?

    in XBoX on Windows
    where is service number for Microsoft device repair order located?: Hi I just made a Microsoft Xbox device warranty repair for Xbox controller core 2. And the shipping instructions says, "put service number outside box". But i can't find it in my emails, website,...
  5. On my xbox seriers x i pre-ordered wwe 2k24

    in XBoX on Windows
    On my xbox seriers x i pre-ordered wwe 2k24: And when it came digital i the one i preorder was the one with blair &ripley on it i had contact xbox support and they said i got the right one i had argued no ig i had preordered the one with 2...
  6. Won prize on ms rewards but no email and doesn't appear on orders

    in XBoX on Windows
    Won prize on ms rewards but no email and doesn't appear on orders: As the title says, I won a surface pro 9 playing scratch and win within ms rewards on the Xbox. I got the congratulations screen as well as a unique code. I was told that I would be emailed to...
  7. Can i order a replacement battery cover in the same colour /color that I get with my design...

    in XBoX on Consoles
    Can i order a replacement battery cover in the same colour /color that I get with my design...: Hello community! I ordered a controller some time ago, and the controller recently had a tumble and the battery cover broke. Just wondering if there is a way to get a replacement for it, in the...
  8. ok so im on discord browser and it wont let me click to agree to the permissions in order...

    in XBoX Rewards & Social
    ok so im on discord browser and it wont let me click to agree to the permissions in order...: im able to login to my account and everything but once it says to close the tab and continue in discord it doesnt work. i even tried reseting everything. 65c88d1f-a774-4795-9440-8f6dc5c52c10
  9. Unable to place order

    in XBoX on Consoles
    Unable to place order: For the past few days I've been trying to order a custom controller through the design lab everytime I check out it keeps saying Unable to place order I made the controller using the favorite...
  10. I have not received one off my orders

    in XBoX on Windows
    I have not received one off my orders: I ordered two shark cards for gta 5 and I only got one off them and I'm still waiting for the other one 21ca9430-8daf-4e15-9f76-cde1311b91ca