orden de reparacion[repair order]

Hi Santiago,

Thanks for your post. I understand you are looking for information on how to send your Xbox One in for repair. Normally, we ask you visit your local post office and send it to our repair center but depending on location there could be some differences. For
the most accurate information on how to send your console in for repair, please respond to the email sent to you about your service order to speak to an agent, you can also use the
Contact Us portal for assistance.

I hope this helps.

Hi Juan,

Thank you for your post. I understand you are experiencing an issue with your controller replacement order being cancelled but you have not yet received a replacement. Please use the
Contact Us portal to speak to an agent about updates or information about why the case was closed.

I hope this helps.

Hi Juan,

Thank you for your post. I understand you are experiencing an issue with your controller replacement order being cancelled but you have not yet received a replacement. Please use the
Contact Us portal to speak to an agent about updates or information about why the case was closed.

I hope this helps.

thank you very much I have tried but I have not been successful I just want to know if at the time of cancellation they would return my control since they did not give me a tracking number thanks

Me Comunique Por Una Llamada y si es una orden de remplaso de mi control xbox one

[Mod Translation-Call me for a call and if it is a replacement order from my xbox one control]

Ok, intenta desconectar la consola, por cierto tiempo y vuelve a encenderla.

Generalmente las consolas se apagan para evitar sobrecalentamiento. Entonces puede ser que el lugar donde está la consola no este lo suficientemente ventilado o tenga exceso de polvo.

Si aún que cambiaste la consola de lugar no funciona, entonces tendras que generar una orden de reparación.

Pero no te preocupes, las consolas tienen 1 año de garantía, asi que por lo que comentas esta dentro de garantía.

Te agrego el link para solicitar tu orden de reparación.

https://support.xbox.com/es-mx

[Translate]

Ok, try to disconnect the console, for a while and turn it back on.

Usually the consoles are switched off to avoid overheating. Then it may be that the place where the console is not sufficiently ventilated or has excess dust.

If you still changed the place console does not work, then you will have to generate a repair order.

But do not worry, consoles have 1 year warranty, so you comment is within warranty.

I add the link to request your repair order.

https://support.xbox.com/es-mx