Orange box saying "Do you own this game or app" when i clearly do

nathan qured · Nov 26, 2022

Ok I brought The Orange Box from xbox app and downloaded it to my Series X problem is when i try to play it to comes up with the old. "Do you own this game or app screen when i clearly own it and have it installed.

:)

Francia J.

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

We need to validate if the game is showing up as “completed” under the correct account. Please sign in to https://account.microsoft.com/billing/orders and check if you can see the game from there.

Once confirmed remove and re-add your account to re-sync the game license.

REMOVE ACCOUNT

1. Press the Xbox button to open the guide.

2. Select System > Settings > Account > Remove accounts.

3. Select the account that you want to remove, and then select Remove to confirm.

4. When you're finished, select Close.

POWERCYCLE CONSOLE

1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off.

2. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller.

ADD ACCOUNT

1. Press the Xbox button to open the guide.

2. Select your gamerpic in the upper-left corner of the screen, move all the way down and select Add new.

3. Enter the Email address and the password.

4. Read the Microsoft Service Agreement and Privacy Statement, and then select I Accept.

5. Follow the steps to configure your Sign-In & Security preferences to add your Microsoft account to your Xbox console.

Mauiie28

Because Im having EXACTLY the same problem with Halo reach.

KING WIZARD 88

My XB1 games won't load ever since the update. It's says I don't own the game when I clearly do.

XBF Ihssane Z

Hello @Ghostfacejr, I hope everything is going well!

Thank you for reaching Microsoft Xbox Forum support!

I highly recommend following the troubleshooting steps here:

After each step try to see if the issue is fixed!

First, please select Settings > Network Settings > Advanced Settings > Alternate Mac Address > Clear it and the console should restart. It would definitely help if you could restart the internet router while the console is restarting.

Then, select System > Settings > account > remove accounts and then select your account and select Remove to confirm.

After you will need to perform a quick power cycle on your console, hold down the power button for about 10 seconds, until the console shuts off, then unplug the power cord and wait for 2 to 3 minutes before plugging it back in and turn on the Xbox.

If the issue persists, please try to check your games in the order games history in this following website : Microsoft account | Home

If you are still encountering the same issue, please select System > Settings > System > Console info > Select Reset console > Choose Reset and keep my games and apps.

Note =>The "Reset and Keep my Games and Apps" option will not cause losing your games, but please be aware that you need to be completely aware of the email address as well as the password of your account before going for it because it will require you to sign in to the account.

I wish you a lovely day, and I hope this helps you out!

Kind Regards

Stay safe, and happy gaming!

Captainjake2004

my x box keeps taking me to "Do you own this game or app?" when the disk is in the x box plz help cant play it I a losing it with my x box :l

Orange box saying "Do you own this game or app" when i clearly do