Option to play from cloud not available (Xbox Series S)

Marion Ginelsa · Nov 21, 2022

I recently purchased an Xbox Series S to use the cloud gaming feature of my Game Pass Ultimate subscription. However, I am only given the option to download and install games onto my console. My Series S has only my profile logged onto it, has all updates installed, and has been restarted after its updates. Please advise.

:)

Obsessive Power

So how can I play Microsoft Flight Simulator if Cloud Gaming is not available in my country?

Isnt there a version (maybe a disk) that is compatible with my Xbox One S?

If cloud gaming isn't available in your country then you can't play it. There are no Xbox One S versions of the game. This game is too advanced for the Xbox One S, or the One X.

If you really want to play it, you need to buy either a Series S or Series X. There are no other options if Cloud gaming isn't supported in your location.

Marion Ginelsa

Hello Francia,

Unfortunately, I still do not see a cloud icon on any of the games.

Please advise.

Thank you.

Francia J.

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

First, make sure that you're in a supported region by checking your region here under "Xbox Cloud Gaming": https://www.xbox.com/en-US/regions

Once confirmed, validate if you're signed in under the account that has an active Xbox Game Pass Ultimate by following the steps below:

Press the Xbox button on your controller to open the guide, and then select System > Settings > Account > Subscriptions.

Once you have confirmed that you're on a supported region and you're signed in under the correct Microsoft account simply remove and re-add your account to re-sync the license.

REMOVE ACCOUNT

1. Press the Xbox button to open the guide.

2. Select System > Settings > Account > Remove accounts.

3. Select the account that you want to remove, and then select Remove to confirm.

4. When you're finished, select Close.

POWERCYCLE CONSOLE

1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off.

2. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller.

ADD ACCOUNT

1. Press the Xbox button to open the guide.

2. Select your gamerpic in the upper-left corner of the screen, move all the way down and select Add new.

3. Enter the Email address and the password.

4. Read the Microsoft Service Agreement and Privacy Statement, and then select I Accept.

5. Follow the steps to configure your Sign-In & Security preferences to add your Microsoft account to your Xbox console.

Marion Ginelsa

Hello, Francia.

I am able to stream via cloud using the Edge browser on both my PC and Mac. I am still unable to stream via cloud on my Series S.

If you are unable to solve my issue, who can I escalate this problem to?

Thank you.

Francia J.

You're welcome and thank you so much for getting back to me. Can you please follow the steps below:

Go to "My games and apps" > Full Library > Game Pass Library.

Check if you can see the games with cloud icon from there.

Option to play from cloud not available (Xbox Series S)