Oops! Looks like this account is already connected.

Hi Juan! My name is Ricardo an independent advisor ready to help you with this situation!

Your son's account has already been linked to a Microsoft account already, to solve the situation you need to use the same Microsoft account linked to the game, as there's no way to link a different one

Support can't change the account linked

Hi MatthewDriver2! My name is Ricardo an independent advisor ready to help you with this situation!

This message means that you are using a different Microsoft account to log in to the game on your PSN account, you can't use a different account, just the one that was linked the first time

On occasion users have the idea that they are using the correct account because could be pretty similar than the one they previously used but if you get that error message means it's not the same account

Hi Crashhorizon! I hope you are well, delighted to be able to offer you my help!

However, we just remind you that once a Microsoft account has been linked to a PlayStation 4 account, neither the Microsoft account nor the PlayStation Network account can be associated with a different account.

As verified, when you see this error message, it means that the PSN ID you are trying to link is already connected to a Microsoft account. You just need to use the same Microsoft account where you link your PSN ID.

You can take a look at the following link: https://help.minecraft.net/hc/en-us/articles/4409145073165-PlayStation-Technical-Support-FAQ

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Best regards,
Daniel.

Hello, imperfectwax_854. I’m Arturo.

I’m afraid to say, but according to the official Minecraft article I’m going to share below, “As of March 15, 2023, please DO NOT unlink your MSA from your PlayStation account via the in-game menu. You will be unable to link it back if you do so.”, and in addition to that, “Once a Microsoft account has been linked to a PlayStation® account, neither the Microsoft account nor the PlayStation™ Network account can be associated with a different account.”

Reference link:
https://help.minecraft.net/hc/en-us/articles/360037725571-Minecraft-for-PlayStation-FAQ

Unfortunately, Microsoft support is not capable of providing the email or information of the account you’re trying to recover, imperfectwax_854.
This can be reviewed here:

https://support.microsoft.com/en-au...-account-bb65aa6a-9135-31df-0b36-d6318d6f4e0f

Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

I have the exact same issue, have you gotten any help or fixed it because I’m if there is anything I could do because Minecraft support brought me here. And they can’t do anything here? My issue is different in a way because I closed the old one that was connected and made a new one with the same email and I’m if I could get my data merged or anything like even bringing back the other one.