Oops. Looks like something went wrong

carlhelps · May 23, 2023

Have recently been having issues accessing the Rewards app on Xbox series S. I get the message to check my location everytime I open the app which was fine because on opening the app again I could get into the app. Last Friday though on opening the app for the second time I now get the message Oops! Looks like something went wrong. Service not available. I've tried clearing the cache, using a mobile network instead of the house broadband and still get that message. Strangely though the other accounts (partner and son) on the console can still access the app despite getting the location message the first time they open the app.

:)

T W6

Hi, I have the same problem, but with a slight twist, I have upgraded to fibre to the home and now I get Oops. Looks like something went wrong, Your current market is not supported.

I have tried all of the above Solutions but all have failed to solve my problem.

I am in the UK and the UK is a supported country.

It does not only affect the Microsoft Rewards App, but the Cloud Gaming and Ultimate Quests as well.

Now for the twist, if I use my neighbours ADSL it works fine, it also works fine via my mobile as a hotspot.

But will not work over fibre, the fibre company says it should work, but it does not.

We have checked all the settings and configured them to be the same, but no joy it does not work.

Any ideas - I have calls in to my fibre company and Microsoft but so far they are both telling me it should just work.

Has anyone else had this?

OpticRJames

Hi there. My name is Ron, I'm an independent advisor. I will be more than happy to help you.

Please try the following steps one at a time to resolve the issue:

Solution 1: Do a power cycle to clear the cache of the console

1. Turn off the Xbox console by pressing the Xbox button on the front of the console for about 10 seconds until it shuts down completely.

2. Unplug the console's power cable. Wait 10 seconds.

Important Be sure to wait 10 seconds. This step resets the power supply.

3. Plug the console power cable back in.

4, Press the Xbox button on your console to turn on the Xbox console.

Solution 2: Check for any pending system updates that need to be installed.

Make sure your console is connected to the internet, and then press the Xbox button to open the guide.

Select System > Settings.

Select System > Updates & downloads.

Under "Updates", you'll see: Console update available. Select this button to begin your update

Solution 3: Try to uninstall and reinstall the app.

Solution 4: Do a factory reset

1. Press the Xbox button to open the guide.

2. Select System > Settings > System > Console info.

3. Select Reset console.

4. Reset and keep my games & apps.

SammyVS

Did you try another payment method too?

SammyVS

I'm Samy an independent advisor. Welcome to the community. How are you?

Remove your payment method from your account at this link, then update your account's billing addresses in the second link and add your payment method to your account again.

https://account.microsoft.com/billing/payments

On this link, you can adjust your billing address.

https://account.microsoft.com/billing/addresses#/

Then try to purchase again. If the problem persists, wait 24 hours before trying to buy again.

And if in case you haven't been trying, try buying the game in your browser. On this link, you can buy the game.

https://www.microsoft.com/en-US/p/overwatch-leg...

SammyVS

In third-party stores on the internet or in physical stores like Walmart, for example.

Oops. Looks like something went wrong