"Oops. Don't know what happened there." message. When trying to purchase games.

Hello There ! Would you please access Get help with purchase errors | Xbox Support regarding the purchase issue

If the link wasn't much helpful, you will need to contact our live support for further help regarding this matter.

Contact us | Xbox Support.

Hi Jaido4, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regard to your concern.

Kindly try and purchase the game on the website.

If you can also try a different payment method that would be great.

Hello there @Mau Daran, I hope everything is going well!
Thank you for reaching Microsoft Xbox Forum support. It was actually a service outage, but it was resolved which is why I want you not to worry about the situation because I am here to help you out! I believe your console might need either a network reset or just a system refresh. I would like you to go through the following steps to clear the Mac address and then perform a quick power cycle on your console:

Settings > Network Settings > Advanced Settings > Alternate Mac Address > Clear it and the console should restart. It would definitely help if you could restart the internet router while the console is restarting.

After going through the troubleshooting steps mentioned, I invite you to perform a quick power cycle by turning off the console and then unplugging all the cables. After 2 to 3 minutes, re-plug them back again, then restart your console.

Another thing you should check is your NAT type. I would like you to check your NAT type if open because that could sometimes interfere. to check for the NAT type you can follow the steps below:

Settings > Network Settings > NAT type => It should be open.

If the NAT type is not open, you will need to open some ports with your internet provider. These ports must be open for Xbox Live to work: Port 88 (UDP) Port 3074 (UDP and TCP) Port 53 (UDP and TCP) Port 80 (TCP) Port 500 (UDP) Port 3544 (UDP) Port 4500 (UDP).

In case the issue still persists after the previous steps have been performed here is the official link to all the network troubleshooting steps that can help sort this out for you.

The link: Troubleshoot your Xbox One network connection | Xbox Support

In case the issue still persists, the next step would be to perform a reset on the console. To do so you will need to follow the steps below to perform a reset on the Xbox :

Settings > System > Console Info > Reset This Xbox > Reset and Keep my Games and Apps.

Note =>The "Reset and Keep my Games and Apps" option will not cause losing your games, but please be aware that you need to be completely aware of the email address as well as the password of your account before going for it because it will require you to sign in to the account.I wish you a lovely day, and I hope this helps you out! All the best!

Kind Regards

Stay safe, and happy gaming!

Hi JoJo112874,

Welcome to the Xbox Community. Check out these articles for additional troubleshooting steps:

1. Change your payment method or credit card and try to purchase again, see if the purchase goes through.

3. This article is tailored to the Xbox, if you're logged into support.xbox.com it will allow you to select your issue and navigate to more troubleshooting with a contact option for Xbox.

Hope this helps. Let us know how it goes. Happy New Year.

The game came out today, just trying to buy it since the pre order option is gone, and the error message is 'Oops. Not sure what happened there. Please try again later. 3fcbftw6giirWf7svH4YKT.161'