Onyx Compass Not Showing Up In Account/Game

Hello Hate Reaper,

Thank you for posting here on the Xbox forums. Keep in mind that they send out this content in waves, and they are in limited quantity. As stated in that response you got, you should respond to that support ticket.
" Should your item still not show up in-game please respond to this support ticket."

What if I watched the Xbox Live stream event on Mixer but didn’t receive my MixPot?

If you didn’t receive your MixPot within one week after watching the Xbox Live stream on Mixer, visit xbox.com/mixpothelp.

Quantities are limited—only the first qualified viewers will receive the MixPot. Due to the popularity of MixPot, some viewers may not receive content. Viewers don’t have to watch the entire briefing to qualify. You’ll be notified after the stream is over
with more details regarding your MixPot.

Note Inquiries into missing content must be initiated within two weeks of the live streaming event in order to be investigated.

Hiya Dark,

Thank you for contacting Forum support.

Sorry to hear there is issues with receiving content.

Did you make sure to create an account to gain the points needed to gain the item?

For example, When gaining mixer points for a certain promotion, you will have to
register and create an account with the developer's website. That account is then linked with your mixer account to help gather information of the attendance needed for promotional points.

If you followed all the steps necessary on the mixer promotion but have not received it, then as posted on the

Xbox MixPot FAQ link you posted above it says:

"What if I watched the Xbox Live stream event on Mixer but didn’t receive my MixPot?


If you didn’t receive your MixPot within one week after watching the Xbox Live stream on Mixer, visit
xbox.com/mixpothelp.

Quantities are limited—only the first qualified viewers will receive the MixPot. Due to the popularity of MixPot, some viewers may not receive content. Viewers don’t have to watch the entire briefing to qualify. You’ll be notified after
the stream is over with more details regarding your MixPot.

Note Inquiries into missing content must be initiated within two weeks of the live streaming event in order to be investigated."

Should this be the case, then there may be nothing more that can be done (Since the items are limited, then you may have just missed your chance to receive them)

Since there is no further resolution and in an effort to minimize repetitive answers we will be locking this thread, but if you have any further questions or concerns feel free to come back to the Xbox forum.

Hope this helps.

I ould contact sot support.

You may not have met the requirements. I would also check your messages from Xbox Live on the console. Otherwise you can request a free call-back by signing on at
https://support.xbox.com/contact-us and selecting Billing. When prompted to speak to a virtual agent, decline it. After answering
a few more questions, you should get the option to request a callback.