Onscreen keyboard doesn't appear. Can't report problem with keyboard without keyboard

The problem is that the onscreen keyboard or virtual keyboard will not appear whenever I try to search, enter passwords, or text the virtual keyboard never appears the cursor flashes a few times then stops the controller is completely unresponsive the only responsive button on the controller is the home button in the center of the controller which pulls up an onscreen menu that I still can't navigate because no other buttons on the controller are responsive but like I previously said this is only temporary but as soon as I need to pull up the virtual keyboard it happens all over again my virtual keyboard will not appear onscreen

The onscreen keyboard or use Smartglass

Thank you for replying Lucas, i'm testing this keyboard on my laptop so, yes i have another keyboard and i already tested it to see if it was my laptop or the keyboard but the problem only appears to occur on the keyboard and i have tested a lot of programs but it's like it doesn't detect it or something i don't know, please help me out of this.

Hey there oSPo II Craig!

Are you currently taking part in the Xbox One Preview Update by chance? If so, let's get you over to the
Preview Forums so that the preview team can
best help you out. Thanks for your patience and understanding.

you can use a usb keyboard

rather then the onscreen one