Online Privacy Error

If you're having trouble changing your privacy and online safety settings on your Xbox One console, check to make sure you've done the following:

• You're signed in to Xbox Live. You must be online and signed in to make changes.
  
• You’re signed in to the console using an adult account. Children and teens are restricted from making changes to their own privacy and online safety settings.
  
• If you receive an error message when you try to change your privacy settings, search for the error using the
  
  Error Code Lookup Tool.

Note If you want to manage your child's privacy settings, see
How a parent can change the privacy and online safety settings for a child account.

try this

• You're signed in to Xbox Live. You must be online and signed in to make changes.
• You’re signed in to the console using an adult account. Children and teens are restricted from making changes to their own privacy and online safety settings.
• If you receive an error message with an error code, enter the code in the search bar to find a solution for your specific error.
• If you’re having trouble managing your privacy and online safety settings on your console, sign in with your Microsoft account to
  review and change your settings online.privacy

Hi there,

We appreciate you reaching out to us. For this kind of issue, we suggest making sure that your Xbox App is open and logged into with the account that either owns the game or has the Game Pass subscription. This is important, especially if your PC uses a
different log in for access. Also, be sure to also make sure that you're logged into the correct account as well. Be sure to let us know if these tips help with this issue.

You can manage all of your account's privacy settings through this webpage:
https://account.xbox.com/settings

Hey there Turtle! Have you also tried updating the privacy settings on the console? Do you get an error message or code there? Also, can you confirm if you are the parental account holder or not? Let us know, thanks!