online permissions

Hello,

Thank you for using the MS forums

Please, check this troubleshooting guide,

I think it may be able to help fixing your issue

I´ll let you the link:

https://support.xbox.com/en-US/xbox-360/networking/unable-to-connect-solution

Alucario.

Hi there,

for a message like that it's best to check out the privacy and online safety settings on the account via the console or at
http://account.xbox.com/settings

and verify if everything is set to allow online gameplay etc.

In case this is set up on a child account then a parental account is set up and in control of those settings, and will be the only one able to change the settings for the child account(s).

Ok Thanks for your response.

Hi

Manage settings from Xbox.com

To change privacy and safety settings for you or a child

Sign in to the adult's Microsoft account.

If you’ve forgotten your account email address or password, see the Lost Account Solution or the Lost
Password Solution.


To change settings for yourself, continue to step 5.

To change settings for a child, choose the gamertag for your child's account.

Select the tab for Xbox One/Windows 10 Online Safety or Privacy. Review the current settings and update any that you want to change.

Select Save before leaving or switching to another tab. If you don't save the changes before you move to the other tab, your changes won't be saved.

If you changed settings for your child, have them sign in and then sign out of their account to make the changes take effect.

Manage settings from your Xbox One console

To change privacy and safety settings for your account

Sign in to your Xbox.

Press the Xbox button on your controller to open the guide, then go to System > Settings > Account.

Under Privacy & online safety, select Xbox Live privacy.

Choose a default or customize your settings by selecting View details & customize.

To change privacy and safety settings for a child’s account

Sign in to your Xbox.

Press the Xbox button on your controller to open the guide, then go to System > Settings > Account.

Under Account, select Family settings > Manage family members.

Select the child whose settings you want to update.

Select Privacy & online safety, then choose default settings or customize by selecting View details & customize.

Manage app privacy settings

When you download apps from the Microsoft Store, each app requires permission to access data from your console.

Press the Xbox button on your controller to open the guide, then go to System > Settings > Account

Give permission by selecting the check boxes next to your apps.

If you’re signed in with a child account, you’ll need an adult to sign in and give permission for apps to access your data.

Sign in with an adult account.

Press the Xbox button on your controller to open the guide, then go to System > Settings > Account > Family settings > Manage family members.

Select a child’s gamertag, then go to Privacy & online safety > App privacy to give permissions

Kind regards

Thanks to all ,issue fixed.