online order

First thing to do would be get in touch with the delivery company to try and find out where they delivered it to..they may have delivered to the wrong address or a neighbour or something

This is from my Order history. Should I see something else?

• Service Request #:[mod removed]....How do I see the content of the the request?
  

[table][tr][td]Thanks for contacting us.[/td][/tr][tr][td] Your refund request has been received. You can expect an answer back from us within 72 hours.Once the decision is made; a notification email will be sent to you. In the meantime, you can check the status of your refund at the Xbox Refunds Center. Thanks again,Microsoft Support for Xbox[/td][/tr][/table]
Hello,

Thank you for using Microsoft products and services, we appreciate your business. This email is to confirm that your support case has been closed, the details of the service request case are as follows:

• Service Request #:[mod removed]
  
• Closed Date: 11/05/2021 9:16 PM UTC
  

The ticket was opened and then closed. What is the resolution for my refund?

Thank you for your prompt response. I have completed the refund form and will keep you posted.

Regards

Steven

I'm Samy an independent advisor. Welcome to the Xbox community. How are you?

You should receive an email confirming the order and you can also check if the order has been refunded through your purchase history.

https://account.microsoft.com/billing/orders

After the order is approved, it may take 2~7 business days for you to receive the money back in the payment method used.