Online Gaming Not Loading?

caderynfallehn · Oct 24, 2019

I try to log onto Fortnite and am hit with an infinite queue check. Cant get past the ‘press A to start’ function since it just starts the queue (which has never been a problem). If i try to load into Minecraft, it just stops at endlessly circling the images
of villager farms. If i load Apex Legends, it stops me at the ‘Hit A to Start’ screen, loads for a bit, and slaps me with the ‘error’ message. I hardly know what to ask since i cannot fully identify the problem. Does any have any suggestions?? This is completely
new to me. I can still use apps.

:)

XBF Brad A

Hi Cader,

Thanks for coming to the forums. We recommend to try a
power cycle on the console. If still doing it after, then take a look at you NAT and make sure it says open. Let us know the results when you try this.

Thanks,

Brad

caderynfallehn

I actually just finished this and it did nothing. No online games work, but every time I check service status it insists it is all operational. For Honor actually loads, will let me play matches, but refuses to keep progress or give me anything at the
end of matches. This is all around upsetting, and I have no clue what to do or where the issue stems from.

caderynfallehn

Sadly, it didn’t work for any of my games. NAT is indeed still open

XBF Crystal P

Hi there Caderynfallehn,

Thanks for update on the issue. If no online game work, we recommend double checking the

Xbox Live Network Ports on your network hardware configuration.

Some game developers require you to open additional ports. You should always check the game developer's website to see if the game you're playing needs additional ports to work.

To help clarify:

What error message do you receive?
Have you tried a different internet connection?

Give this a try and let us know the results.

XBF Javier R

Hellp Caderynfallehn,

If the problem persists, try doing a soft factory reset of the console,
reset and keep games and apps to help reset the operating system. Please note before doing this troubleshooting step, make sure to know your email and passwords for your Xbox profiles and stable internet connection.

This reset is meant to set all settings to default, check for any system updates, and then restore any corrupted data where you are seeing an issue with being able to load your games. Try this out for us and then let us know the results.

Best wishes!

Online Gaming Not Loading?