online chat support page won’t load!!

Thank you for contact us! I'm Anderson, an Independent Consultant and a Microsoft user like you.

good evening

I'm sorry to hear that you're having trouble with your Xbox account. Try checking if there are any system outages or maintenance updates, as this could be the reason why the support page isn't loading. If not, try clearing your browser cache or accessing the page on a different browser or device.

another option is to check your connection, try using your mobile network to access a page.

Hi, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regards to your concern.

You can try to request a refund by signing in to https://account.microsoft.com/billing/orders and then copy the order number. Once you have it simply go to the refund webform link here: https://support.xbox.com/en-US/forms/request-a-...

Kindly try to use a different browser if possible.

Hi there,

if you haven't yet, be sure to try it via a different browser (or via inPrivate (Ctrl+Shif+P) or Incognito browsing (Ctrl+Shift+N) or even via a different device, to see if that helps.

If that fails, then it might be best to contact Xbox Support via http://support.xbox.com/contact-us

I wanna use the chat with xbox support, but it does not work for me. On pages like messages, friends, and chat with xbox, my account on the top right corner says Loading.... forever, I think that's not normal, and that's keeping me from using the chat with
xbox support. I also can't use the chat with an ambassador support, it has the same issue

Hi, so I tried doing exactly everything you told me to do but it still won’t load to the page to create a new account. It still takes me out of that page.