OneGuide will not hide duplicate SD channels anymore

Discus and support OneGuide will not hide duplicate SD channels anymore in XBoX Games and Apps to solve the problem; After the latest update (september) the oneguide won't hide SD channels that also have an HD version when I select that option. When I tell it to... Discussion in 'XBoX Games and Apps' started by dreddedone, Aug 29, 2014.

  1. dreddedone
    dreddedone Guest

    OneGuide will not hide duplicate SD channels anymore


    After the latest update (september) the oneguide won't hide SD channels that also have an HD version when I select that option. When I tell it to display only HD channels it will show a single cinemax channel and a single HBO channel and nothing more. It
    is as if the oneguide doesn't know which channels are HD and which are SD. It was working before.

    zip code: 33068

    Cable provider: Comcast

    cable box: Motorola

    :)
     
    dreddedone, Aug 29, 2014
    #1
  2. Zorg
    Zorg Guest
    Xbox One Brazil Now App

    I have my oneguide set to hide duplicate SD channels but every time I choose to watch a match from the app it tunes the SD channel. The channels it's tuning to are not even showing in oneguide since they are hidden.
     
    Zorg, Aug 29, 2014
    #2
  3. NicholasFang
    NicholasFang Guest
    How to add missing channels?

    By default, we hide SD versions of channels that have an HD equivalent, this might be what you're seeing. If you want to restore all of the SD channels, you can do this in the OneGuide settings, by changing "Hide SD duplicate channels" to "Show all HD and
    SD channels".
     
    NicholasFang, Aug 29, 2014
    #3
  4. Mister Quimby
    Mister Quimby Guest

    OneGuide will not hide duplicate SD channels anymore

    Hey there dreddedone!

    Sorry to hear about the OneGuide issues. I recommend trying a few troubleshooting steps to see if we can get this issue sorted.

    Please give the following steps a try:



    • Press and hold the power button on your Xbox One console for 10 seconds.
    • Once your console is powered off, unplug the power cord.
    • Wait 5 minutes and then plug in your console.
    • Power on your console and press the Menu button.
    • Navigate to TV & OneGuide.
    • Select OneGuide and check to see if Hide SD duplicate channels is enabled.

    Give the suggested steps a try and if the duplicate channels are still not hidden, navigate back to the OneGuide settings and select Troubleshooting. From there, you can report the issue by selecting Report a OneGuide problem. This way we can make sure that
    the issue gets to the right folks.
     
    Mister Quimby, Sep 1, 2014
    #4
  5. NicholasFang Win User

    How to add missing channels?

    By default, we hide SD versions of channels that have an HD equivalent, this might be what you're seeing. If you want to restore all of the SD channels, you can do this in the OneGuide settings, by changing "Hide SD duplicate channels" to "Show all HD and
    SD channels".
  6. NicholasFang Win User

    Xbox One Guide, not showing all channels.

    Hi, Ghawdex,

    By default, we hide SD versions of channels that have an HD equivalent, this might be what you're seeing. If you want to restore all of the SD channels, you can do this in the OneGuide settings, by changing "Hide SD duplicate channels" to "Show all HD and
    SD channels".
  7. Mister Quimby Win User

    OneGuide will not hide duplicate SD channels anymore

    Hey there dreddedone!

    Sorry to hear about the OneGuide issues. I recommend trying a few troubleshooting steps to see if we can get this issue sorted.

    Please give the following steps a try:



    • Press and hold the power button on your Xbox One console for 10 seconds.
    • Once your console is powered off, unplug the power cord.
    • Wait 5 minutes and then plug in your console.
    • Power on your console and press the Menu button.
    • Navigate to TV & OneGuide.
    • Select OneGuide and check to see if Hide SD duplicate channels is enabled.

    Give the suggested steps a try and if the duplicate channels are still not hidden, navigate back to the OneGuide settings and select Troubleshooting. From there, you can report the issue by selecting Report a OneGuide problem. This way we can make sure that
    the issue gets to the right folks.
  8. Jordan111 Win User

    OneGuide channels are wrong after Time Warner Cable new lineup

    Since TWC is consolidating SD and HD channels, AMC now shows as channel 35.

    There is a OneGuide setting that will automatically hide duplicate SD channels if an HD channel exists. Since I had this enabled, OneGuide did not even show channel 35.

    So if a channel is completing missing from OneGuide, it may help to disable that setting until the new OneGuide is released.

    After disabling that option, I went through the guide and set as many favorites as I could using the old SD channels (many of which seem to be the same). I will just rely on using favorites until this is sorted out.
  9. MisterBalloons Win User

    Kinect 2 - CH Requests Jumps to HD ChHs over SD Normal?

    Hey Eviltwin,

    You can also change the setting to only show HD or SD channels in the OneGuide. Go to Settings> TV & OneGuide settings> OneGuide> Show all HD and SD channels. That will remove any duplicate channels.
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OneGuide will not hide duplicate SD channels anymore

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