OneGuide TV Listings are Always Wrong

This is my sixth post about this unresolved issue. Hopefully someone at Microsoft will respond this time. My OneGuide TV listings are always incorrect even though I have verified that all settings are correct, e.g. ZIP code, Cable Provider, Time Zone etc.
My cable provider is Cox Communications in [Mod Removed]. I have owned an XBOX One since launch day last fall and the problem has existed since. I do not understand why this simple problem has not been fixed. The Microsoft troubleshooting
tips for OneGuide have not worked.

:)

 

TV listings on my OneGuide are always incorrect

The TV listings on my OneGuide are always incorrect. All of my settings, ZIP Code, Cable Provider, Daylight Savings Time, Time Zone are correct. This is unacceptable. Any new OneGuide features mean nothing to me if the listings are always wrong. I
have COX Communications cable in Las Vegas, NV.

 

OneGuide TV Listings are Always Incorrect

Those steps are garbage! Simply put Xbox Oneguide does NOT work. I am on CableOne in zipcode 83301 and I've followed all the steps many times and it has never resolved the issue. NEVER.

Please fix.

 

Wow i have Cox as well in [Mod Removed] and the listings are all 1 hour off. I came upon your post through google. I see Microsoft is not addressing this issue.

 

Hey guys! Sorry to learn that the listings are off in your area! I just wanted to pop in here and let you know that I've bubbled this up to the right team. Once I have an update for you, I will post back here.

As a side note, I removed your zip codes because it's personal information, and I want to help keep you guys protected.

 

Thank you for your response. I look forward to good news.

 

It is curious that your OneGuide listings are one hour off. Mine are three hours off. I cannot believe that this problem has persisted for nearly a year.

 

Hey, guys! I am very happy to announce that we now have a way for you to report issues with your OneGuide.

If you have the August update (required tomorrow, 8/20), please head over to TV & OneGuide settings -> Troubleshooting -> Report a OneGuide problem. You can fill out the form and get that information to us directly instead of contacting either
support or your provider.

We appreciate your patience with us while we got this up and running, and hope this makes things easier for you.

 

My goodness. I have already reported the OneGuide errors by that method many times. I was hoping for a real answer about when MS will fix it. When has a troubleshooting guide ever fixed anything? MS has been giving me the run around for almost a year! How
hard is it to get the OneGuide listings in sync with a major provide like Cox Communications?

 

If you have repeatedly used that method, then I highly suggest you contact Cox Communications, as they are the ones that supply us the channels. The Report a problem ability is new with the August update, and isn't really a troubleshooting guide; it's just
listed under there. If you are part of the preview program, then you will need to post up issues with the console in the
Update Preview Forums.