OneGuide stopped working

Discus and support OneGuide stopped working in XBoX Games and Apps to solve the problem; I recently changed TV and took the opportunity to unplug everything on my entertainment unit and give a good clean behind it. After changing TV and... Discussion in 'XBoX Games and Apps' started by Valentina R., Feb 10, 2016.

  1. Valentina R.
    Valentina R. Guest

    OneGuide stopped working


    I recently changed TV and took the opportunity to unplug everything on my entertainment unit and give a good clean behind it. After changing TV and reconnecting everything (Xbox One console, Kinect, Virgin DVR and wireless modem) I re-set everything and
    tried it all out. Everything works apart from the OneGuide. Whether I give voice commands or do it manually, it won't switch channel.

    It's not a problem with the config: I went through the setup and everything is setup correctly (or at least that's what it shows). It picks up the DVR and the TV provider.

    It's not a problem with the DVR (I don't think): I rang Virgin and run few tests but it turns out everything is fine. The IR receiver on the DVR works since the light comes on when I switch channels with the remote.

    It's not a problem with the Kinect: I did all the recommended tests. It receives the voice-commands (also confirmed by the commands being spelt out in the top-right corner of the screen) and the IR signal is sent out (I check it with my phone camera)

    It's not a problem with the TV - I swapped it with the old one and still it doesn't work!

    I rang Xbox yesterday and did all sorts of tests and troubleshooting. I even "drained" the console of all power and re-set the cache. Can anyone help?? Has anyone ever had the same issue??

    :)
     
    Valentina R., Feb 10, 2016
    #1
  2. xVanDaLx 757
    xVanDaLx 757 Guest
    Xbox digital tv-tuner doesn't work, still has its own support site?

    Mine stopped working today too. I can run a scan and it will pick up channels but black screen on the OneGuide
     
    xVanDaLx 757, Feb 10, 2016
    #2
  3. Attila226
    Attila226 Guest
    Oneguide gives error: We can't retrieve tv listings right now

    I'm having this issue as well. It worked fine for weeks, and then seems to have stopped working after I created another profile. (The OneGuide has the same error with both profiles.) Clearing the OneGuide in the settings hasn't helped, nor has unplugging
    the Xbox.
     
    Attila226, Feb 10, 2016
    #3
  4. Attila226 Win User

    Oneguide gives error: We can't retrieve tv listings right now

    I'm having this issue as well. It worked fine for weeks, and then seems to have stopped working after I created another profile. (The OneGuide has the same error with both profiles.) Clearing the OneGuide in the settings hasn't helped, nor has unplugging
    the Xbox.
  5. KillaRh1no Win User

    OneGuide suddenly stopped working

    def not the only person who uses OneGuide love the app!
  6. SetonFamily Win User

    OneGuide suddenly stopped working

    We've been having this issue in Australia since November 2019, the community is just ignoring it!

    We can assure you, you aren't the only one who uses OneGuide and utilises it extensively . We have been banging our heads against the wall opening cases and forums like this one, just to have them shut down and be told it's not an issue or the thread is
    too old. They won't fix it, they want it to go away, because Australians don't matter (I assume). If you have better luck, we will be very happy, but the frustration associated with getting no assistance on this issue WILL wear you down...
  7. CyclingCanoe703 Win User

    OneGuide suddenly stopped working

    It is an issue with latest preview build!
  8. Bad Taco Meat Win User

    OneGuide suddenly stopped working

    The contact us takes us to the virtual support, which I tried to no avail or directs us back to this forum.
Thema:

OneGuide stopped working

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