OneGuide shows "No Info Available" for all channels

My Channel guide and info came back today but my pause and rewind on my Microsoft media remote and also Xbox Elite controller is not working? Even tried my Harmony One remote which I have Xbox programmed in Pause and rewind does not work.

hopefully ms saw the error of trying to cancel it and will eventually bring back full functionality.

https://answers.microsoft.com/en-us/xbox/forum/xba_tveq-xba_stdt-xba_stmhr24/xbox-tv-one-guide-going-to-be-discontinued/c70290c6-8cc5-412b-86da-f037fe5a7901?messageId=43e8e47f-e668-4ed0-bd2b-4c3c112d9348

I'm having trouble with the same issue (No Info Available) but am using the digital tuner with a outdoor OTA Antenna. I've got 54 Channels. I have cleared the one guide, set up the tuner again, rescanned for channels. Even did a hard reset!! Has not been
working for 3 days now! Very frustrating. Support will not let give me a phone number on this problem either which is strange.

My Channel guide and info came back today but my pause and rewind on my Microsoft media remote and also Xbox Elite controller is not working? Even tried my Harmony One remote which I have Xbox programmed in Pause and rewind does not work.

Hi The ScarletNape,

There is nothing official stating that OneGuide will be discontinued, so I would not spread or believe something that is considered false information. As stated in the following support article, Channel
list or show info is incorrect or missing from the OneGuide, "The accuracy of the channel lineup info depends on the public channel lineup databases shared by cable channel providers. There may be a delay
between the updating of these databases and changes to your local channel lineup." While the exact methods or locations on where Xbox pulls the channel listing data is not disclosed to the public or customer support for various security reasons, it's safe
to assume that Xbox pulls the information from public databases shared by the cable providers themselves, therefore you would need to contact your provider for more information on their public channel listings and how to find them since that could very likely
be how Xbox gets the same information. If you've done all of the troubleshooting you've mentioned in your post and from the support article I posted, then at this point there is nothing else that could be suggested on the forums and you will need to report
this issue with your cable provider and contact Xbox Customer Support to further escalate this issue since troubleshooting does not seem to help.

I would also suggest sending feedback to the Xbox Insider team to investigate if this has anything to do with a recent Xbox system update. Just be aware you are not likely to get a response, but the information is passed along to the proper investigative
teams. https://beta.support.xbox.com/help/account-profile/manage-account/xbox-insider-hub-report-a-problem

I hope this helps!

Diego, I replied on another thread to your similar response and I'll copy my response to here as well since there are a multitude of posts regarding this bug.

The issue is definitely not with the local source data. The issue is with the One Guide app. There are now multiple posts on this forum board describing the same issue; the One Guide stopped providing channel listing information and only displays "No info
available". These posts are from people utilizing different TV providers, different set top boxes, and in different locations. Additionally, for me, the channel lineup is still accurate, just no programming data.

With this in mind, how does this bug with the One Guide app get elevated to the appropriate individuals? I spoke with Xbox Support on 12/16/19, however no solution was provided and I was told that the issue was with the local data and the issue was not elevated.

Thanks.