OneGuide needs update, for months now. Rogers/Toronto

This is getting ridiculous, I have been reporting he channels have been wrong on the Xbox one and cleared my Xbox one but still many of the channels are wrong. I would volunteer to update it myself if you gave Xbox live vets like me (12years of live, beta
tested Xbox live in 2001, owned every Xbox console at launch and currently own 2 XBOX ONE's) the ability to send a updated channel list and if more then a few send the same list then it updates automatically. The Kinect and OneGuide are useless for changing
channels if most of them are wrong, all my friends using Rogers Cable in Toronto are also having the same problem. Microsoft purchased a channel listing company, shouldn't they be updating these lists monthly? Seems you are relying on Rogers to send you a
updated channel list but I don't see why it's their problem, it's your service. Please fix this ASAP or I will have to file a complaint with the Better Buisness Bureau because the channels have been wrong for 3-4 months, and this is inexcusable, especially
since me and all my friends report it in the Xbox one report system on the console yet you guys do nothing. I have cleared the OneGuide data, I do this daily hoping for an updated channel list, but as a huge supporter I'm getting very discouraged, and if this
issue isn't solved soon I will need to escalate my complaint to the BBB but I'm hoping Microsoft will do the right thing and investigate this issue and implement a user updated list that can be reviewed and implemented if correct. Why can't we just change
the channels on our system itself?

:)

 

Xbox OneGuide Missing / Wrong Channels

Hi, I live in Ontario and have set up my Xbox One to my Rogers cable provider. There are a few channels that are listed incorrectly on the OneGuide.

Rogers changed a few of the channels 6 months ago but it looks like the OneGuide is using the older channel listings. Who should I talk to in updating this?

 

Oneguide Needs Updating for Rogers Scarborough

Did you check all the steps at the link I provided above?

 

Hey there, mrGREEK. I’m truly sorry to hear about any inconveniences this may have caused. As this is a support forum, if you would like to pursue legal action then we will not be able to assist further. For more information, please visit our
Legal and Corporate Affairs page. If you would like to continue troubleshooting, please feel encouraged to start a new thread and we will be happy to assist you there.