OneGuide mistaking Channels as "East" in Hawaii

Jeff P.34 · Jul 23, 2016

I have Hawaiian telcom. No issues with setup, controlling the STB through the xbox, etc. But a few channels are really far off on their guide info. It took me a bit to realize that they're 6 hours off, because I'm in Hawaii and the Xbox Oneguide is misidentifying
Comedy Central and Cartoon Network as "east." If I look at the tv guide provided by Hawaiian telcom, no issues. Any hope of fixing this? I've cleared my guide and redone the setup repeatedly with no luck.

:)

Maax-DC91D03E-74BB-4785-A8EF-1B51CD184E87 · Jul 23, 2016

Voice commands switch to wrong channel number despite correct oneguide listings

I have Time Warner cable which recently changed their channel lineup. I have updated the oneguide with the new listings, and selecting a channel from the oneguide with gestures or a controller, it switches to the correct channel. However, if I say "watch
espn", or any other channel name, it switches to the old channel number. I've tried cleaing my history and refreshing the oneguide data, but this still happens. I really liked using voice commands to change channels. Does anyone have a fix for this?

Satmax74 · Jul 23, 2016

Xbox One guide and Time Warner Cable

Eastern North Carolina Time Warner's old channel line-up still in OneGuide. I restored my box to factory defaults and OneGuide still shows ESPN on channel 1500 when it should be TV Japan. Who's the company that feeds line up info to OneGuide? Maybe they
need a notice that TWC has changed their line up...

Misses Quinzel · Jul 25, 2016

Hey, Nebor! Sorry to see that the channels aren't really lining up. To get this resolved, can you please submit feedback through your console for this? You can submit issues for the TV through the Settings > TV & OneGuide options. There's a troubleshoot
section that will let you submit issues with OneGuide line ups there.

Please post back once you have so that I can notify the right people, or let me know if you're having issues finding that. Thanks!

Misses Quinzel

Hey, Nebor! Sorry to see that the channels aren't really lining up. To get this resolved, can you please submit feedback through your console for this? You can submit issues for the TV through the Settings > TV & OneGuide options. There's a troubleshoot
section that will let you submit issues with OneGuide line ups there.

Please post back once you have so that I can notify the right people, or let me know if you're having issues finding that. Thanks!

Satmax74

I'm in Goldsboro (east of Raleigh) and the OneGuide was handling things like a boss until 11 March when TWC changed the line up. Now whenever I want to watch TV Japan, XBone enters the old channel number. OneGuide does not match the new lineup either.
Not a huge pain in the butt since OneGuide is so much better than TWC's guide. But it's useless now since _all_ the channels are incorrect.

Rob_Wheeler

Yeah I tried clearing OneGuide but no luck, and there's only the option for "Freeview" or "Freeview National Lineup" when using antenna. If i select "Cable" and choose "YouView National Lineup" i get a few more channel listings but they're a mess: "BBC 2
Northern Ireland", "ITV Grenada", etc. when I'm in North East England and set my postcode correctly (NE..).

As for Solution 5 "Report the missing channel using the OneGuide issue reporter", there doesn't appear to be such a thing anymore; not that I can find.

Thanks for the suggestion though.

MisterBalloons

Hey Eviltwin,

You can also change the setting to only show HD or SD channels in the OneGuide. Go to Settings> TV & OneGuide settings> OneGuide> Show all HD and SD channels. That will remove any duplicate channels.

Theory of Game

On the right side of the OneGuide, there is a "Favorites" option - this will show the OneGuide with only the channels that you've marked as favorites. You can mix TV channels and app channels, so you get a personalized guide with only the channels you really
care about.

OneGuide mistaking Channels as "East" in Hawaii