OneGuide Missing Local Channel reported numerous times

Discus and support OneGuide Missing Local Channel reported numerous times in XBoX Games and Apps to solve the problem; Birmingham Alabama 35126 DirectTV channel 67 is unavailable. This is our ABC local affiliate that was sold in September, was previously on DirectTV... Discussion in 'XBoX Games and Apps' started by PoliteCoyote779, Nov 11, 2014.

  1. PoliteCoyote779
    PoliteCoyote779 Guest

    OneGuide Missing Local Channel reported numerous times


    Birmingham Alabama 35126 DirectTV channel 67 is unavailable. This is our ABC local affiliate that was sold in September, was previously on DirectTV channel 33, but Direct TV moved to channel 67. I have reported this numerous times but no action from Microsoft.
    The channel name is WABMDT2, still branded as ABC33/40, but over the air now broadcasts on 68.2 and 17.2 and carried on DirectTV as channel 67. If you want to confirm this:

    http://www.abc3340.com/story/26506234/use-an-antenna-to-pick-up-abc-3340-important-info-here    . I am so frustrated this is not addressed I am about to quit using XBOX and One Guide totally to control TV. BTW, this is fixed in the guide in Media Center
    on my Win7 PC's.

    :)
     
    PoliteCoyote779, Nov 11, 2014
    #1
  2. MrScarySquirrel
    MrScarySquirrel Guest
    Missing channels in OneGuide even though they're found during setup (UK Freeview)

    There's probably more, but the obvious ones are Channel 4+1 and BBC 2 non-HD (BBC 2 HD is shown, but it's still odd that BBC 2 non-HD is not shown in the OneGuide when BBC One non-HD is - it's not the 'Hide SD channels' settings either as I've tried them
    all).

    I just don't get it. I've reported the missing channels, and I've reset my TV settings numerous times and gone through setup over and over but still they do not show in the OneGuide, even though during setup they are clearly in the list of found channels.
    In fact, now that I've been through the setup a few times even more channels have gone missing.

    I'm on the Preview Programme and I'm using the USB TV Tuner which was just released in the UK.

    Any ideas?

    Channels found during setup:

    Settings to show that I'm not hiding any SD channels:

    Missing 2, 3, 4:

    Missing 13:

    Also, is there anyway to display the Channel Name in the OneGuide instead of the channel logo?
     
    MrScarySquirrel, Nov 11, 2014
    #2
  3. Greg Edwards MVP Alumnus (2010-2014)
    Greg Edwards MVP Alumnus (2010-2014) Guest
    OneGuide pulls incorrect channel lineup for TDS in ZIP code 37934

    I go through the OneGuide setup process, enter my ZIP code (37934, Farragut/Concord near Knoxville, TN), and choose TDS as my cable provider. However, OneGuide actually pulls the lineup from TDS Mount Juliet (37122, near Nashville, TN). While several channels
    do correspond, most of my local channels are way off. I've reported this multiple times through the Issue Reporter. Any ETA on a fix?
     
    Greg Edwards MVP Alumnus (2010-2014), Nov 11, 2014
    #3
  4. Mister Beep Win User

    TV Tuner /One Guide problem

    I see, what we will have to do next is report the missing channels in TV & OneGuide settings so that this issue can get sent to the proper folks. Follow the steps below to report missing channels in OneGuide.

    • On your Xbox One controller, press the Menu button and select Settings.
    • From the Settings menu, select TV & OneGuide.
    • From here, select Troubleshooting.
    • In the Troubleshooting menu, select 'Report a OneGuide problem', and then select 'Missing Channel' in the drop menu.
    Follow those steps and the report be sent to the proper folks, I'm sorry for any inconvenience this has caused and I really hope you get up and running soon!
  5. Mister Beep Win User

    Please, update Spanish channel info

    Hey there Long Drong!

    Sorry to hear about the missing channels. The best way to report missing channels is to report them on the Xbox One itself. To do so, follow the steps below:

    • Press the menu button on your Xbox One controller and select Settings.
    • From the Setting menu, select TV & OneGuide.
    • From here, select Troubleshooting and 'Report a OneGuide problem'.
    • In the drop down menu, select Missing channel and follow the steps.
    This will reach the proper folks directly!
  6. Mister Beep Win User

    Freeview HD

    Sorry to hear that didn't help. For this issue I would recommend reporting the missing channels through the Xbox One dashboard so that the proper teams can see. To do so, follow the steps I provided above, but select 'Report a OneGuide problem' and select
    'Missing channel' at the OneGuide troubleshooting screen. Sorry for any frustration this may have caused, but reporting is the best step to get those channels to you! Please feel free to post back if you need anything else! :)
  7. Mister Beep Win User

    Digital USB TV tuner doesn't find all available channels

    Hey there glowshrimp!

    Sorry to hear about the missing channels. For this issue we recommend reporting this through the Xbox One dashboard so that the proper folks can see this. To report missing channels, follow the steps below:

    • Press the Menu button on your Xbox One controller and select 'Settings'.
    • In the Settings menu, select 'TV & OneGuide'.
    • Select 'Troubleshooting'.
    • From here, select 'Report a OneGuide problem' and report all issues that apply using the drop down menu.
    Sorry for any frustration that may have been caused, but reporting those missing channels will get this information directly to the proper folks! :)
  8. Mister Beep Win User

    OneGuide missing channels

    Hey there R7Response!

    Sorry to hear there are channels missing! The best way to report this is actually in the Xbox One console. Here's how:

    • Press the Menu button on your Xbox One controller and select Settings.
    • Under the Console group, select TV & OneGuide.
    • In the TV & OneGuide menu, select Troubleshooting.
    • Select "Report a OneGuide problem" and select "Missing channel" and follow the steps!
    Give that a shot and let us know how that goes. Those steps should get the ball rolling for you!
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OneGuide Missing Local Channel reported numerous times

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